Online Personal Shopper

People Agency; Old Toronto; Remote; CAD 45,000 - 75,000; Full time

Job summary

Join a dynamic online sales and marketing team as an Online Personal Shopper, where you will provide exceptional sales support and customer service to enhance the shopping experience. This role allows you to engage with customers through various channels, ensuring a full-service experience that brings joy to their homes. As a key player in a forward-thinking company dedicated to innovation in luxury home appliances, you will have the opportunity to grow your skills and advance your career while making a significant impact on customer satisfaction. If you are passionate about sales and customer service, this could be the perfect opportunity for you!

Benefits

Competitive base salary

Comprehensive benefits package including Health, Vision, and Dental

Ongoing training and supportive coaching

Opportunity for advancement

Consistent investment in our people

Qualifications

• 3-5 years of high-level client service or sales experience required.
• Bilingual in English and French is essential for this role.

Responsibilities

• Deliver exceptional shopping experiences via email, phone, and online chat.
• Maximize sales conversion through excellent customer service and product knowledge.
• Support post-purchase ownership experience including delivery and service scheduling.

Skills

Bilingual (English and French)

Sales Experience

Customer Service

Communication Skills

CRM System Utilization

Computer Skills

Education

Post-secondary degree in Business, Commerce, or Marketing

Tools

Online Platforms

Office Software

Job description

Overview

Online Personal Shopper - Bilingual

PPL (People) Agency has partnered with a leading innovator in the luxury home appliance sector and we’re looking for a highly motivated and experienced salesperson to join our dynamic online sales and marketing team. Our client is dedicated to creating cutting-edge and user-friendly products that enhance the lives of their customers!

As an Online Personal Shopper, you will be pivotal in providing high-quality sales support and customer service to our online shoppers. You will engage consumers during their shopping journey, provide personalized shopping assistance and ensure we’re offering a full-service experience designed to bring happiness and well-being to every home. You’ll tailor your sales approach in a format that suits the shoppers' needs, whether via online chat, email, or phone. You’ll manage the sales cycle from start to finish! You’ll be the go-to expert where it comes to pre-purchase product expertise, product ordering and checkout, delivery support, and post-sale use and care!

What’s in it for you:

• Competitive base salary
• Comprehensive benefits package including Health, Vision, and Dental
• Ongoing training and supportive coaching so you can be at your best!
• Opportunity for advancement
• Consistent investment in our people (After all, it’s right there in our name!)

Responsibilities:

• Deliver an exceptional shopping experience when assisting shoppers through ordering via email, phone, online chat and even text
• Maximize sales conversion through excellent customer service, product knowledge and follow-up on calls and emails to finalize sales and meet KPIs
• Exceed customer expectations by providing high-level care and service
• Ensure orders are processed quickly and accurately
• Address any order adjustments and billing corrections completely with strong attention to detail
• Support post-purchase ownership experience, including delivery and service scheduling, replacement parts ordering, and customer relations
• Initiate cold calls to build awareness around our transactional website and promote our services to select 3rd party business partners
• Work closely with E-Commerce, Marketing, and other cross-functional teams to understand sales goals, product positioning and market trends
• Align communication with overall marketing and business objectives
• Check and promptly reply to all product reviews based on the company's policies and standards
• Proactively utilize the CRM system to record and maintain customer information, feedback, and insights to be used by internal teams to drive business success
• Understand the value of retail channel partners and how to qualify leads appropriately to enhance brand loyalty across channels
• Review monthly reports to measure performance based on the identified key performance indicators (KPIs) and adjust strategies based on data insights

Nice to Haves:

• Post-secondary degree in Business, Commerce, or Marketing, or equivalent experience, is considered an asset but not required
• Track record of sales success and/or exceptional customer support
• Proven ability to work well in a team environment to achieve personal, team, and company-wide goals
• Strong work ethic with integrity, self-motivation, and personal responsibility
• Experience with inbound call-center or equivalent customer service experience
• Proactive in staying current with all promotional opportunities that will deliver the best value for shoppers
• Entrepreneurial spirit and the desire to exceed sales objectives and represent the brand with integrity

Need to Have:

• 3-5 years of high-level client service or sales experience
• Bilingual in English and French (Willing to make exception for the right candidate)
• Excellent written and verbal communication skills
• Strong computer skills including a variety of online platforms and office software
• Reliable home internet service and a quiet home office space to work from

This role is 100% Remote

PPL is a female-owned and operated, purpose-built marketing and sales activation partner that champions the front line. Equal parts HR firm, marketing, and sales activation agency, we represent front-line talent as the missing link in the path to purchase. We bridge the gap between brands and shoppers with a tailored approach to strategy and implementation. Our front-line teams are our number one priority…That’s YOU!