Online Customer Service Representative

Job Title: Online Customer Service Representative
Job Type: Remote | Full-Time or Part-Time
Job Description:
We are seeking a reliable and customer-focused Online Customer Service Representative to support our clients via digital channels. You will assist customers by answering inquiries, resolving issues, and delivering a positive experience through email, live chat, and online platforms.
Key Responsibilities:

1. Respond to customer questions and concerns through chat, email, or messaging platforms
2. Provide accurate and helpful information about products or services
3. Resolve complaints in a timely and professional manner
4. Maintain detailed and accurate records of customer interactions
5. Collaborate with team members to improve customer support processes
6. Escalate complex issues when necessary

Requirements:

1. Strong written communication and typing skills
2. Previous customer service or support experience preferred
3. Ability to work independently and stay organized
4. Tech-savvy with basic knowledge of CRM tools and online chat systems
5. Reliable internet connection and a quiet home workspace (for remote roles)

Perks:

1. Flexible work hours
2. Remote work opportunity
3. Friendly and supportive team