Online Customer Service Representative

Job Type: Remote | Full-Time or Part-Time

Job Description:
We are looking for a friendly and efficient Online Customer Service Representative to provide support through chat, email, and other digital platforms. In this role, you’ll be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience—all online.

Key Responsibilities:

• Respond to customer questions via chat, email, or messaging platforms
• Provide accurate information about products and services
• Resolve complaints and offer effective solutions
• Document customer interactions in the system
• Escalate complex issues to the appropriate team when necessary
• Maintain a professional and helpful tone in all communications

Requirements:

• Strong written communication skills
• Customer service experience preferred
• Ability to multitask and manage several conversations at once
• Familiarity with CRM systems and online communication tools
• Reliable internet connection and quiet workspace (for remote work)