Online Community Coordinator

Payworks; Winnipeg; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Online Community Coordinator to enhance their brand presence. This role involves creating engaging content across social media platforms, managing community interactions, and supporting marketing initiatives. You will collaborate with various teams to ensure consistent messaging and leverage analytics to refine strategies. With a focus on professional growth, this company offers a hybrid work model, comprehensive benefits, and a community-minded culture, making it an exciting opportunity for those passionate about marketing and social media.

Benefits

Health Spending Account

Pension Plan

Paid Volunteer Days

Flexible Work Options

Annual Lifestyle Spending Account

Costco Membership

Fun Office Environment

Qualifications

• 1-2 years’ experience in a Marketing or Social Media Coordinator role.
• Skilled in Adobe Creative Suite and Microsoft Office Suite.

Responsibilities

• Monitor and respond to third-party review sites based on communication playbooks.
• Manage social media accounts and execute content calendars.

Skills

Social Media Management

Content Creation

Digital Marketing

Adobe Creative Suite

CRM Tools

Video Editing

Fluency in French

Education

Diploma in Marketing

Degree in Public Relations

Tools

Microsoft Office Suite

Canva

Adobe Spark

Job description

Doing business to business, person to person.Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.

With clients of all sizes from coast to coast and more than 600 employees, we currently have an exciting opportunity on our Marketingteam for the right candidate. Because when it comes to great people, there’s always room for one more.

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

Payworks develops proprietary, integrated SaaS-based products in the payroll, human resources and time and attendance space. Reporting directly to the Senior Manager, Marketing, the Online Community Coordinator is an engaging communicator. They produce written and visual content that tell the Payworks story and connect people to our brand and workplace culture. They have a passion for social media trends, digital marketing, and content creation. They have a passion for building brand presence, are comfortable on camera, and they engage live or online with audiences.

WHY YOU SHOULD CHOOSE PAYWORKS

• Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions.
• Plenty of professional development opportunities.
• Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
• Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual Lifestyle Spending Account, Costco membership, fun office environment and events, and more!

COLLABORATE & SOLVE PROBLEMS– IT’S WHAT YOU’LL DO

• Third-party review administration – You’ll monitor and respond to third-party review sites (Google Reviews, Gartner, Trustpilot, etc.) based on pre-set escalation and communication playbooks for positive or negative reviews. You’ll ensure that responses are aligned with the brand’s voice, addressing customer concerns and acknowledging positive feedback.
• Social media and blog administration – You’ll keep social media accounts updated, secure and engaging (Instagram, Facebook, X, LinkedIn, etc.), including creating, scheduling, and publishing various content pieces in text, image and video formats. You’ll also maintain and execute the social media and blog content calendars, including organic and paid campaigns, to align with marketing plans and the overall content strategy. Editing and proofreading content is key to ensure accuracy and you’ll work with the growth marketing team to ensure our writing style is SEO-friendly with compelling headlines and calls-to-action.
• Sales and marketing support – You’ll work closely with marketing, sales and other key stakeholders to ensure consistent messaging and engagement across all channels. You’ll manage and track ZoomInfo intent leads (potential customers showing interest in your brand or services) and support digital marketing efforts and online advertising as requested. You’ll assist in the coordination and delivery of marketing programs, including Micro Moments, sponsorships and prize requests, headshots and stock photo or video shoots. You’ll also support internal and external event planning and execution, as requested.

WHAT YOU’LL NEED TO SUCCEED

• 1-2 years’ experience in a Marketing or Social Media Coordinator role and/or Marketing, Public Relations or Creative Communications diploma or degree.
• Skilled in Adobe Creative Suite and Microsoft Office Suite.
• Previous experience with CRM tools and marketing automation is considered an asset.
• Experience with digital marketing and social media platforms along with scheduling tools.
• Comfortable shooting and editing videos/photos for social media (knowledge of tools like Canva, Adobe Spark, or video editing software is a plus) and being on camera.
• Exceptional writing, proofreading, and written/verbal communication skills.
• Understanding of social media analytics and using data to improve content strategies.
• Ability to manage multiple tasks simultaneously, including scheduling posts, managing leads, and responding to social media interactions.
• Strong attention to detail and organizational skills with the ability to work independently.
• Excellent layout and design skills.
• Ability to work effectively and collaboratively in a team environment.
• Fluency in both official languages (French/English) is an asset, with the ability to communicate effectively to produce succinct explanations and correspondence in both languages.

We are proud to support a Flexible Work Plan that recognizes the diverse needs and lifestyles of our people. The Online Community Coordinator has the option to work fully at the Payworks head office in Winnipeg or on a hybrid work model, working in the office at least three (3) days a week.

Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources.