Online Buyer Experience Specialist

Mattamy Homes; Mississauga, Ottawa; On-site; CAD 58,000 - 88,000; Full time

Benefits offered by this job

Annual bonus program

Job summary

Mattamy Homes Canada is seeking an Online Buyer Experience Specialist to drive online lead generation and engage with homebuyers across Ontario markets. You will coordinate with Sales Consultants, qualify prospects, and deliver accurate information about communities, features, and pricing.

The role supports Mississauga or Ottawa offices with a focus on delivering a seamless online homebuying journey, including timely follow-ups and CRM-driven activity tracking.

Qualifications

• Minimum 2+ years in sales, marketing, or customer-facing roles.
• Strong CRM and digital communication tool proficiency.
• Proven ability to engage customers via phone, email, live chat, and online channels.
• Excellent verbal and written communication with a customer-centric mindset.
• Highly organized with time management and follow-up skills.

Responsibilities

• Achieve appointment-setting and lead-generation goals for online initiatives and sales.
• Serve as the first contact for online interactions (emails, live chat, inquiries).
• Deliver a high-quality homebuying experience aligned with company standards.
• Qualify prospects with accurate information on communities, pricing, and features.
• Schedule and coordinate appointments for Sales Consultants.
• Utilize CRM to manage leads, track activities, and plan follow-ups.
• Engage leads through live chat to support the sales process.
• Support community sales goals using available resources and tools.
• Promote Mattamy Homes brand and customer service reputation.
• Attend weekly sales meetings and travel to onsite communities as needed.
• Coordinate with sales leadership and marketing on initiatives.
• Conduct market research on local competitors and online activity.
• Update Mattamy Homes website daily for accuracy.
• Provide backup support for administrative, sales, and marketing tasks.

Skills

CRM proficiency

Digital communication

Customer service

Verbal & written communication

Time management

Tools

CRM systems

Job description

Location: Mississauga or Ottawa, Ontario

Company: Mattamy Homes Canada

Department: Sales

Employment Type: Full-Time

Reports to: Senior Manager, Sales Process & Administration

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

Learn more about what makes working at Mattamy special and our award-winning culture.

What we offer

Aligned with Mattamy’s mission to deliver the Best Homeowner Experience, the Online Buyer Experience Specialist supports and promotes online initiatives while engaging prospective homebuyers to showcase Mattamy homes and communities, generating high-quality leads and supporting sales performance.

This position can be based out of either our Mississauga or Ottawa office, providing support across our Ontario markets.

What you’ll do

• Achieve appointment-setting and lead-generation goals that support online initiatives and overall sales performance.
• Serve as the first point of contact for online interactions - emails, live chat inquiries, and other customer communications.
• Deliver an exceptional homebuying experience aligned with company standards and customer satisfaction goals.
• Qualify prospects and provide accurate, timely information on communities, home features, pricing, and amenities.
• Schedule, confirm, and coordinate appointments for Sales Consultants.
• Effectively utilize CRM tools to manage leads, track activities, and plan follow-up communication.
• Engage with leads through live chat platforms to respond to inquiries and support the sales process.
• Leverage available sales and marketing resources to support and achieve community sales goals.
• Promote the Mattamy Homes brand, including the quality, design, construction standards, and customer service reputation.
• Attend weekly sales meetings and travel regularly to onsite communities to build strong relationships with the sales team.
• Maintain ongoing communication with sales leadership and the marketing team to ensure alignment on sales objectives and upcoming initiatives.
• Conduct market and competitive research, including analysis of local competitors and online marketing activity, to identify trends and opportunities.
• Update and maintain the Mattamy Homes website daily, ensuring accuracy and timely corrections.
• Support multiple functions on an as-needed basis, serving as backup for administrative, sales, and marketing activities.

What you bring

• Minimum 2+ years of experience in sales, marketing, customer service, or a related customer-facing role.
• Strong proficiency with CRM systems, digital communication tools, and Microsoft Office (Outlook, Excel, Word); experience managing online leads preferred.
• Demonstrated ability to engage and influence prospective customers through phone, email, live chat, and digital platforms.
• Excellent verbal and written communication skills with a strong customer-centric mindset.
• Highly organized with strong time management, planning, and follow-up skills in a fast-paced environment.
• Digitally savvy, with working knowledge of social media platforms and online marketing channels.
• Proven ability to multitask, prioritize effectively, and work independently with minimal supervision.
• Comfortable working a flexible schedule, including evenings and weekends (Saturday/Sunday), as required.

Bonus points

• Able to use Adobe Photoshop/Illustrator

Hours of work

This role will work on a 5 day per week schedule on a rotating basis to cover the sales office operation and be located in the sales office.

Compensation

The expected base salary range for this position is $57,500 – 87,500. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside this range, and we encourage all interested candidates to apply.

You will also be eligible to participate in Mattamy’s annual bonus program, which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

Who we are

Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way. These tools work behind the scenes, while people remain at the heart of every hiring decision.

Qualified applicants will be contacted directly by the Talent Acquisition team.