OneCard Ambassador(s)

NAIT; Edmonton; On-site; CAD 60,000 - 80,000; Part time

Job summary

NAIT seeks enthusiastic OneCard Ambassadors to assist students during high-traffic periods. This casual role involves customer service, handling OneCard distribution, and locker operations. Ideal for those passionate about student engagement and service excellence.

Qualifications

• Previous customer service experience, especially in student-facing roles, is an asset.
• Candidates must be available to work during peak service dates.
• Education credentials evaluated by WES or IQAS if earned outside Canada.

Responsibilities

• Assist with activation and distribution of OneCards.
• Support locker services including clearances and lock rotations.
• Provide clear information to students, staff, and visitors.

Skills

Customer service

Communication

Teamwork

Education

Completion of grade 12 or equivalent

Job description

In order to ensure your application is received byNAIT for thorough review and consideration, please apply directly through our Careers siteat www.nait.ca / careers

Please Note : This is a casual opportunity ending on or before May 31, 2026, with the possibility of extension.

Please Note : This posting will be used to fill multiple positions.

Are you passionate about delivering excellent service and engaging with students? The OneCard team is looking for enthusiastic, customer-focused Ambassadors to support NAIT students during peak periods, including New Student Orientation, Welcome Week, and apprentice intakes. This position also provides support for locker clearances and lock rotations between semesters.

As a OneCard Ambassador, you’ll play a key role in welcoming new and returning students by distributing OneCards, supporting locker services, answering questions about the OneCard and U-Pass programs, and representing NAIT in a positive, professional manner.

If you enjoy interacting with people, have a keen eye for detail, and are comfortable using technology in a fast-paced environment, this casual role could be a great fit for you!

Key Responsibilities :

• Assist with the creation activation and distribution of OneCards
• Support locker operations across campus, including locker clearances and lock rotation between terms
• Manage lineups with professionalism and a welcoming attitude
• Operate OneCard software and printers; restock supplies as needed
• Troubleshoot basic hardware / software issues and escalate when required
• Provide clear information and directions to students, staff, and visitors

Skills & Abilities :

• Strong customer service and communication skills
• Comfortable working with a diverse population in a team setting
• Able to learn and follow department procedures and guidelines

Qualifications :

• Candidates must be available to work during peak service dates :
• Fall Term : August 26 – Sept 4, 2025
• Winter Term : January 5 – 9, 2026
• Daytime availability between 7 : 30 a.m. and 5 : 00 p.m. is required
• Previous customer service experience, especially in student-facing roles, is an asset
• Previous experience at NAIT is an asset
• Completion of grade 12 or have an equivalent combination of experience and education

This is a casual position with no guarantee of hours . While primary support is required during the dates listed above, there may be occasional opportunities for additional shifts throughout the year—particularly during apprentice intakes and for locker services. Scheduling is based entirely on operational needs, and hours will vary.

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

Remuneration $16.34 - $21.69 per hour, plus 12% in lieu of stat holidays and vacation accrual. (Classification – Customer Service Rep I).

This casual opportunity is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

If you’re enthusiastic about helping others and want to be part of a welcoming, student-focused team, we’d love to hear from you!

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

We are proud to have been named one of Alberta’s Top Employers for 14 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT’s culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering an environment that supports equity and cultivates inclusion through our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at [emailprotected] .