Onboarding & Training Coordinator (18-month contract)

PBS Systems; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a DTO Coordinator to oversee daily operations and enhance onboarding processes. This role involves managing training, generating performance reports, and implementing process improvements to boost operational efficiency. With a focus on collaboration and continuous education, the position offers the opportunity to grow within a supportive environment. If you're passionate about fostering a positive workplace culture and driving process enhancements, this is the perfect opportunity for you to make a significant impact.

Benefits

Internal promotion opportunities

Education department for development

Travel opportunities

Free parking

Staff events

Competitive annual base salary

Bonus for product certification

Great referral bonus

Staff discounts with GM, Dell, Goodlife

Qualifications

• Experience in coordination or onboarding roles.
• Strong organizational and documentation skills.
• Proven ability to analyze and generate reports.

Responsibilities

• Manage onboarding, training materials, and integration for new hires.
• Generate training metrics and performance reports.
• Identify and implement process improvements for efficiency.

Skills

Coordination

Onboarding

Process Improvement

Documentation Skills

Communication

Microsoft Office Suite

Time Management

Reporting

Education

High School Diploma

Tools

Microsoft Excel

Job description

Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada Req #937

Tuesday, April 29, 2025

Company Name: PBS Systems

Job Location: Calgary, AB

Job Type: 18-month Contract (estimated start date June 2, 2025)

No. of Openings: 1

Internal Job Title: DTO Coordinator

Reports To: Director, Dealer Training & Optimization

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As a DTO Coordinator, you'll oversee daily operations, track milestones, and provide reports to support data-driven decisions and process improvements. You will manage the onboarding process, including orientation and training, to ensure new employees integrate smoothly. Additionally, you'll assist with DTO projects, support team leads and managers, and commit to ongoing education to stay current with industry best practices.

This is an 18-month contract (covering maternity leave) with the possibility for extension or to become permanent. The estimated start date is Monday June 2, 2025.

Job Responsibilities:

• Onboarding & Training: Manage orientation, training materials, and onboarding packages. Coordinate with HR, IT, and other teams to ensure smooth integration for new hires. Participate in interviews and candidate evaluations as needed.
• Reporting & Analysis: Generate training metrics and performance reports using Guides and manual databases to support decision-making.
• Process Improvement: Identify and implement process improvements for operational efficiency.
• Documentation & SOP Development: Develop and maintain SOPs (standard operating procedures), ensuring consistency and clarity across silos.
• Project Assistance: Contribute to DTO projects by organizing meetings, managing timelines, and drafting communication materials.
• Manager & Team Lead Support: Support team leads and managers with task standardization, prioritization, and problem-solving.
• Workplace Culture & Team Collaboration: Promote a positive, collaborative work environment and organize team events to boost morale.

Qualifications:

• High School Diploma
• Experience in coordination or onboarding roles
• Experience in process improvements and SOPs
• 1-2 years of experience in HR/Employee Relations is an asset
• Advanced proficiency in Microsoft Office Suite, particularly Excel (VBA knowledge is an asset)
• Strong organizational, time management, and documentation skills
• Proven ability to analyze and generate reports
• Excellent communication and interpersonal skills
• Ability to travel within North America if needed; valid driver’s license and passport are required
• Ability to work non-standard hours if needed

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more.

Application Deadline: Monday May 12, 2025 11:59pm MDT

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

• Calgary Headquarters, 4041 128 Ave SE, Calgary, Alberta, Canada