Onboarding Support Specialist

Clipboard Health; Canada; Remote; CAD 45,000 - 60,000; Full time

Job summary

Clipboard Health is seeking an Onboarding Support Specialist to join their remote Onboarding & Compliance team. This role is crucial for ensuring that healthcare professionals meet compliance standards quickly and safely while providing phone, chat, and email support. Ideal candidates are detail-oriented, self-motivated, and thrive in a fast-paced environment.

Qualifications

• Experience in trust & safety, document verification, or compliance operations.
• Strong attention to detail and ability to spot inconsistencies.
• Excellent communication skills for simplifying complex topics.

Responsibilities

• Engage with healthcare professionals via email, chat, and phone.
• Review and validate documents for compliance.
• Maintain accurate notes and update tickets promptly.

Skills

Attention to detail

Verbal communication

Written communication

Problem-solving

Education

Experience in customer support

Experience in document verification

Experience in compliance operations

Tools

Slack

Google Sheets

Ticketing systems

Job description

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health:

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here .

About the Role

We’re hiring a detail-focused, process-driven Onboarding Support Specialist to join our Onboarding & Compliance team. You’ll play a key role in ensuring that healthcare professionals meet compliance standards so they can start working quickly and safely.

This is a front-line operations role that involves handling phone, chat, and email support, validating sensitive documents, resolving issues, and ensuring compliance with internal standards and regulatory guidelines.

If you’re confident speaking with U.S.-based healthcare workers, can stay organized across shifting priorities, and enjoy following well-defined processes while using tech tools effectively—this role could be a great fit.

Key Responsibilities

Customer Communication
Engage with healthcare professionals via email, chat, and phone to guide them through the document submission process. Resolve discrepancies, verify missing or incorrect information, and maintain clear, professional, and empathetic communication throughout.

Document Validation & Compliance
Review and validate documents for completeness, accuracy, expiration, and alignment with regulatory requirements and internal SOPs.

Issue Resolution & Escalation
Identify incomplete, unclear, or potentially inauthentic submissions. Escalate issues appropriately and document resolution steps clearly for auditability.

SOP & Process Adherence
Follow defined validation procedures using step-by-step checklists. Ensure documents are correctly tagged and logged in internal systems.

Data Integrity & Reporting
Maintain accurate notes, update tickets in a timely manner, and raise trends or recurring issues to management for process improvement.

Cross‑Functional Collaboration
Work with Training, Quality Assurance, and Subject Matter Experts (SMEs) to refine workflows and identify opportunities to prevent common issues.

What We’re Looking For

Experience in trust & safety, document verification, credentialing, compliance operations, or customer support—especially in high-compliance or fast-paced environments

Strong attention to detail and an ability to spot inconsistencies quickly

Confidence in making quick, sound decisions—even when dealing with limited or ambiguous information

Excellent verbal and written communication skills, especially when simplifying complex or sensitive topics for customers

Dependable, organized, and self-motivated—you take ownership and follow through

Ability to work independently in a remote setup while staying in sync with team goals

Comfortable using tools like Slack, Google Sheets, and ticketing/task management systems

Openness to giving and receiving feedback in a collaborative environment

Technical & Workspace Requirements

Wired internet connection with at least 15Mbps download speed

RAM: 12 GB (16 GB recommended)

Quiet, professional working environment

Noise-canceling headset and a stable power/internet setup

Apply Now

If this sounds like a match for your strengths and interests, we’d love to hear from you. Please submit your resume and a short cover letter explaining your interest in this role and relevant experience.

Start your journey with Clipboard Health—fill out the form below and let’s make an impact together.

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