Onboarding Specialist

HoneyBadger AI; Vancouver; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Weekly catered lunches

Wellness perks

Team events

Healthy snacks

Job summary

HoneyBadger AI is seeking an Onboarding Specialist to guide new clients from signup to activation at our downtown Vancouver office. You’ll tailor onboarding to each client’s goals, deliver sessions (1:1 or group), and create resources to drive early product adoption.

Work cross-functionally to refine onboarding flows, analyze usage data, and share insights with product teams to improve activation. A bachelor’s degree and strong communication are required.

Qualifications

• 1–3+ years in Customer Success, Onboarding, or Support (preferably SaaS).
• Completion of a bachelor’s degree or higher.
• Strong communication skills (written and verbal).
• Experience working with SaaS platforms (Box, Salesforce, Slack, etc.), and AI tools.
• Analytical mindset with ability to interpret user behaviour and metrics.
• Experience collaborating and working cross functionally with multiple teams.
• Creativity, initiative, curiosity, and resilience.
• Problem solving skills, high attention to detail and a growth mindset.
• Proficiency in the MS Office suite and Salesforce.
• Team player with a can-do attitude.
• Excellent written and oral communication skills in English; other additional languages are an asset.

Responsibilities

• Guide new clients through onboarding journey, ensuring a smooth transition from signup to active product use
• Deliver onboarding sessions (1:1 or group demos) to educate clients and drive early confidence
• Understand client goals and tailor onboarding to support their specific use cases
• Develop and maintain onboarding resources (guides, videos, FAQs) to support scalable, self-serve experiences
• Review and analyze end-user call recordings to identify trends, uncover areas for improvement, and provide actionable recommendations to enhance call quality, performance, and overall user experience
• Continuously improve knowledge base and help centre content
• Gather user feedback and share actionable insights with the development team
• Identify onboarding friction points and recommend improvements to processes and product experience
• Support and participate in A/B testing and onboarding experiments to optimize performance
• Proactively engage clients showing signs of drop-off to remove blockers and improve adoption

Skills

Customer Success

Onboarding

SaaS platforms

Communication

Cross-functional

Analytical mindset

Problem solving

MS Office

Salesforce

English fluency

Education

Bachelor's degree

Tools

Box

Salesforce

Slack

AI tools

Job description

HoneyBadger AI is seeking a detail-oriented and customer-focused Onboarding Specialist to ensure new clients successfully adopt and derive value from HoneyBadger AI’s voice agent, Alice. This role is critical in delivering a seamless onboarding experience—from initial signup through activation, system configuration and data refinement, and client retention.

You will work cross-functionally with internal teams to optimize onboarding flows, reduce friction, and improve activation metrics. You will be part of a fast-moving product studio, building and scaling cutting-edge AI and SaaS solutions. In this role, you’ll have the opportunity to make a direct impact on product growth and user experience, while helping shape and refine the onboarding strategy from the ground up.

This role is fully onsite, located at our downtown Vancouver office.

Key Responsibilities

• Guide new clients through onboarding journey, ensuring a smooth transition from signup to active product use
• Deliver onboarding sessions (1:1 or group demos) to educate clients and drive early confidence
• Understand client goals and tailor onboarding to support their specific use cases
• Develop and maintain onboarding resources (guides, videos, FAQs) to support scalable, self-serve experiences
• Review and analyze end-user call recordings to identify trends, uncover areas for improvement, and provide actionable recommendations to enhance call quality, performance, and overall user experience
• Continuously improve knowledge base and help centre content
• Gather user feedback and share actionable insights with the development team
• Identify onboarding friction points and recommend improvements to processes and product experience
• Support and participate in A/B testing and onboarding experiments to optimize performance
• Proactively engage clients showing signs of drop-off to remove blockers and improve adoption

Skills & Qualifications

• 1–3+ years in Customer Success, Onboarding, or Support (preferably SaaS)
• Completion of a bachelor’s degree or higher
• Strong communication skills (written and verbal)
• Experience working with SaaS platforms (Box, Salesforce, Slack, etc.), and AI tools
• Analytical mindset with ability to interpret user behaviour and metrics
• Experience collaborating and working cross functionally with multiple teams
• Creativity, initiative, curiosity, and resilience
• Problem solving skills, high attention to detail and a growth mindset
• Proficiency in the MS Office suite and Salesforce
• Team player with a can-do attitude
• Excellent written and oral communication skills in English; other additional languages are an asset

What We Have to Offer

• Competitive benefits package including Medical & Dental coverage;
• Benefits including: weekly catered lunches, health & wellness perks, fun team events, and daily healthy snacks.

HoneyBadger AI welcomes and encourages applications from all qualified individuals including persons with disabilities. We will provide reasonable accommodations upon request for candidates taking part in all aspects of the recruitment and selection cycle.

In order to be considered for employment at HoneyBadger AI, candidates selected for interviews will be required to show proof of citizenship, permanent residence or eligibility to work in Canada with no restrictions.