Onboarding Specialist

Vendasta; Saskatoon; On-site; CAD 50,000 - 65,000; Full time

Job summary

Vendasta is seeking an Onboarding Specialist I in Saskatoon to drive product adoption and support Channel Partners. This role involves delivering engaging training sessions, providing hands-on support, and automating processes with AI tools. Ideal candidates have 1-2 years in customer onboarding, strong communication skills, and proficiency with CRM tools. Join us to impact local businesses through AI transformation and enjoy competitive benefits, flex time, and a vibrant workplace culture.

Benefits

Competitive health benefits

Flex time and annual work-from-anywhere options

Employee Options Program

Education reimbursement

In-house learning opportunities

Community initiatives and volunteer opportunities

Qualifications

• 1–2 years of experience in customer onboarding, support, or training, ideally in a SaaS or digital platform environment.
• Strong grasp of customer success best practices.
• Comfortable guiding customers through new processes.

Responsibilities

• Deliver engaging one-on-one and group onboarding sessions.
• Provide product walkthroughs, implementation guidance, and setup support.
• Use structured onboarding workflows to document Partner needs.
• Automate repetitive tasks and send timely follow-ups.
• Escalate complex or technical issues to relevant teams.
• Foster positive Partner relationships.

Skills

Customer onboarding

Clear communication

CRM tools

Organizational skills

Collaboration

AI tools

Education

Degree in Business, Communications, Marketing or related field

Tools

Zoom

Google Workspace

HubSpot

Job description

Onboarding Specialist

Saskatoon

Are you energized by helping others feel confident using new technology? Does setting others up for success get you up in the morning? We’re looking for an Onboarding Specialist I who thrives on building relationships and simplifying complex ideas to empower our Channel Partners to get started with Vendasta’s platform successfully.

About The Job

As an Onboarding Specialist I, you’ll play a critical role in creating an exceptional first impression for our new Channel Partners. Your mission is to drive early product adoption and ensure Partners are equipped for long-term success. This role is all about guiding new Partners through their first touchpoints—providing hands-on support, leveraging AI tools to improve efficiency, and ensuring a smooth transition into their customer journey. You’ll use standardized workflows and implementation packages to help partners ramp up quickly and effectively.

Your Impact

As an Onboarding Specialist I, you'll work closely with Channel Partners, the Onboarding team, and Customer Success to:

• Deliver engaging one-on-one and group onboarding sessions to walk Partners through Vendasta’s platform.
• Provide product walkthroughs, implementation guidance, and setup support while ensuring Partners know how to access help and resources.
• Use structured onboarding workflows to document Partner needs and support seamless implementation.
• Automate repetitive tasks and send timely follow-ups using AI tools, templates, and approved prompts.
• Escalate complex or technical issues to relevant teams and identify early signals of risk or friction in onboarding.
• Foster positive Partner relationships that support long-term retention by demonstrating responsiveness, deep platform knowledge, and alignment with their business goals.
• Ensure Partners are ready for a successful transition to the Customer Success team by confirming setup completion and engagement milestones.
  
  

What You Bring to the Table

You bring 1–2 years of experience in customer onboarding, support, or training—ideally in a SaaS or digital platform environment. You have a strong grasp of customer success best practices and are skilled at communicating clearly and effectively, both verbally and in writing. You're comfortable guiding customers through new processes and thrive on making the complex feel simple and approachable.

You are organized and detail-oriented, able to manage multiple onboarding tasks and timelines with accuracy and care. You’re experienced with CRM and digital collaboration tools like Zoom, Google Workspace, and HubSpot, and you have a demonstrated ability to follow structured workflows while adapting to changing partner needs. Ideally, you’ve had some exposure to AI tools, such as chat-based assistants, automated responses, or templated workflows, and are comfortable using them with guidance. Above all, you’re collaborative, coachable, and eager to contribute to a high-performing team. A degree in Business, Communications, Marketing, or a related field is preferred but not required.

About Vendasta

We’re on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you’ll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you’ll enjoy:

• Competitive health benefits, flex time, and annual work-from-anywhere options
• Equity opportunities and a chance to directly shape our AI future
• A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
• A place where building AI isn’t just a buzzword, it’s the core of everything we do
  
  

Perks

Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy the little things, like daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices.Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. We’re driven by our values; Drive, Innovation, Respect, and Agility, and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career, build a life you love. At Vendasta, you’ll find the support, the challenge, and the culture to thrive. Discover your potential. Make an impact. Grow with us.

Help us lead the AI revolution from right here in Saskatoon.