Onboarding Engineer

Sectigo Limited; Ottawa; On-site; CAD 80,000 - 95,000; Full time

Job summary

An established industry player seeks a skilled Onboarding Engineer to enhance customer experiences with their digital identity solutions. This role involves guiding clients through the onboarding process, ensuring they effectively utilize the product portfolio. You will thrive in a collaborative environment that values growth and learning, all while managing multiple projects and providing exceptional customer service. Join a passionate team dedicated to making a global impact and delivering unparalleled peace of mind to clients worldwide. If you are ready to take on challenges and contribute to a leading firm in cybersecurity, this opportunity is for you.

Qualifications

• 2+ years of IT experience, with 1 year in customer implementation.
• Strong communication and multitasking skills are essential.

Responsibilities

• Provide onboarding services for customers, ensuring seamless implementation.
• Act as a liaison between customers and internal teams to resolve issues.

Skills

Customer Service

Communication Skills

Project Management

Troubleshooting

Multitasking

Scripting (PowerShell, Python, Bash)

Education

BA/BS in Computer Science or Engineering

MCP - Microsoft Certified Professional

Linux/Solaris/UNIX System Administration

Azure/GCP/AWS Certification

Tools

Active Directory

Windows Servers

Linux Platforms

Web Servers

Public Key Infrastructure (PKI)

Cloud Platforms (Azure, GCP, AWS)

Job description

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Collaboration, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

Job Description

We are looking for an Onboarding Engineer to join our growing global team at Sectigo.

We are seeking a highly skilled Onboarding Engineer who will be responsible for working directly with customers by providing expertise in the Sectigo product portfolio. In this role, you will assist customers from the proof-of-concept to production stages, where you will understand their technical needs and translate how our platform offerings could be a fit.

You will be juggling multiple customers at one time and will serve as the liaison between various stakeholders within and external to Sectigo. Excelling in this role will mean providing customers with a seamless experience in terms of implementation and onboarding while navigating the resolution of technical issues as they arise.

You will find yourself in a supportive environment that will encourage growth and continual learning, both personally and professionally.

This is a full-time and in-office position, working 5 days a week from our Ottawa office. This is an individual contributor role, reporting to the Manager of Onboarding Engineers.

The compensation for this role will consist of a base salary plus commission, with the OTE between CAD 80,000 and CAD 95,000, based on years of experience and internal equity.

Core Functions and Responsibilities

• Provide production and/or proof-of-concept onboarding services to customers and prospects, assisting with the implementation of the Sectigo product portfolio.
• Provide subject matter expertise related to the Sectigo product portfolio during post-sales engagement with customers.
• Maintain a high standard of communication and customer service throughout the entire onboarding process, including regular updates in a ticketing system.
• Demonstrate strong personal organization and management skills by juggling priorities, meeting deadlines, and setting expectations both externally and internally.
• Work in a fast-paced environment with minimal supervision.
• Actively contribute to building and improving the Onboarding Readiness Program, including internal process improvement initiatives, updating and maintaining the knowledge base and other documentation, and expanding working knowledge of current and future products.
• Actively participate as a key team member to ensure both individual and shared goals are achieved.
• Other duties as assigned and related to the nature of this role and company initiatives.

Qualifications

Education:

• BA/BS degree in computer science, engineering from an accredited college or equivalent work experience (considered an asset)
• MCP – Microsoft Certified Professional (considered an asset)
• Linux/Solaris/UNIX System Administration (considered an asset)
• Azure/GCP/AWS Certification (considered an asset)

Experience:

• Minimum 2 years of IT industry experience with a minimum of 1 within a customer implementation environment
• Experience working with various Microsoft software and systems, specifically Active Directory, Windows platforms servers and workstation.
• Experience working with Linux platforms.
• Experience with various web servers & firewall/load balancers software/platforms
• Experience with Public Key Infrastructure (PKI), SSL, X509 (considered an asset)
• Network infrastructure experience (considered an asset)
• Experience with Public Cloud (Azure, GCP, AWS) (considered an asset)
• Experience with eCommerce, CDN, DNS, WAF or Web Hosting (considered an asset)
• Experience with scripting in various languages (PowerShell, Python, Bash, etc.) against REST APIs (considered an asset)

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Demonstrate strong verbal and written communication skills, excellent customer service, time and account management, and the ability to interface with a diverse set of clients, including technical engineers and architects.
• Lead projects and manage multiple competing priorities while delivering high-quality results with strong attention to detail.
• Exhibit solid multitasking, troubleshooting, and problem-resolution abilities.
• Be a self-starter with a can-do/will-do attitude, a quick learner, a willingness to work as part of a team, and a desire to continually learn new tools and technologies.
• Proficiency in English is required.
• Proficiency in additional languages (French, Spanish, German, Italian, Portuguese, etc.) is considered an asset.

Additional Information

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.