Onboarding Coordinator - Precision Parcel and Package Deliveries (Oakville)

Challenger Motor Freight Inc; Oakville; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading logistics company in Oakville, Ontario is seeking an Onboarding Lead to manage the onboarding of new customers in the courier industry. The role involves coordinating with multiple teams and ensuring a smooth onboarding process. Ideal candidates should have 2-3 years of project management experience and a customer-centric approach. This position requires strong organizational skills and proficiency in project management tools.

Qualifications

• 2-3 years of project management or onboarding experience in logistics or courier.
• Strong knowledge of project management methodologies.
• Customer-centric mindset with a focus on delivering excellent service.

Responsibilities

• Lead and manage onboarding process for new shippers.
• Collaborate with cross-functional teams for successful onboarding.
• Track KPIs and provide insights for process improvements.

Skills

Project management

Organizational skills

Communication

Stakeholder management

Problem-solving

Education

Bachelor’s degree in Business, Operations, Supply Chain or related field

PMP and/or Agile certification

Tools

MS Visio

MS Project

MS Power Automate

Job description

Job Description: Onboarding Lead/Coordinator – Courier (Final Mile Industry)

Position Overview

We are seeking a highly organized and proactive Onboarding Lead to manage the end-to-end onboarding of new shippers in the courier (final mile) industry. This role is critical in ensuring a seamless transition for new customers, from contract signing through operational launch and post-implementation review. The Onboarding Lead will act as the primary point of contact, coordinating across internal teams—including Operations, Sales, IT, and Customer Service—to deliver a smooth and efficient onboarding experience.

Key Responsibilities

Customer Onboarding Management

• Lead and manage the onboarding process for new shippers, ensuring a structured, efficient, and positive experience.
• Develop and maintain onboarding project plans, timelines, and milestones.
• Act as the central liaison between customers and internal stakeholders to ensure all onboarding requirements are met.

Project Management & Workflow Design

• Create process documentation, workflows, and visual charts using MS Visio.
• Build and manage onboarding project schedules using MS Project or equivalent tools.
• Design and implement automated workflows using MS Power Automate to improve onboarding efficiency and consistency.

Cross-Functional Coordination

• Collaborate with Operations, Sales, IT, and Customer Service teams to ensure all aspects of onboarding (systems integration, operational setup, service-level alignment) are completed successfully.
• Proactively identify potential risks or bottlenecks in the onboarding process and escalate solutions.

Post-Onboarding Performance Reviews

• Facilitate 30-, 60-, and 90-day post-launch performance reviews with customers and internal teams.
• Track KPIs, SLAs, and customer satisfaction metrics during the stabilization period.
• Provide insights and recommend process improvements to strengthen customer relationships and service performance.

Qualifications & Skills

• Bachelor’s degree in Business, Operations, Supply Chain, or related field (or equivalent experience).
• 2-3 years of project management or onboarding experience, ideally within logistics, courier, or final mile delivery.
• PMP and/or Agile certification required.
• Strong knowledge of project management methodologies and tools.
• Proficiency in MS Visio, MS Project (or equivalent scheduling tools), and MS Power Automate.
• Exceptional organizational, problem-solving, and multitasking skills.
• Strong communication and stakeholder management abilities.
• Customer-centric mindset with a focus on delivering excellent service.