On-Site Supervisor (Evening/Night)

BGIS Global Integrated Solutions Limited; London; On-site; CAD 42,270 - 49,729; Full time

Job summary

BGIS Global Integrated Solutions Limited in London, Ontario is looking for an Area Supervisor to oversee cleaning services, ensuring high customer satisfaction and quality service delivery. This regular, full-time position includes supervising staff, responding to emergencies, and maintaining operational continuity.

The ideal candidate will have at least 2 years in a service-related role, excellent communication skills, and a valid driver's license. The position offers a competitive salary between $42,270 - $49,729 per annum.

Qualifications

• 2+ years of experience in a Cleaning/Service-related field.
• Fluency in both written and oral English is a must.
• Valid driver’s license and own vehicle.

Responsibilities

• Ensure accounts receive high-level service through supervision.
• Maintain operational continuity by replacing staff as needed.
• Inspect facilities for safety and cleanliness standards.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Time management

Detail-oriented

Tools

Microsoft Office Software

Job description

BGIS SCS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Under the general supervision of the Regional Manager – Operations, the Area Supervisor performs a variety of scheduled and ad‑hoc supervisory related tasks with emphasis on customer satisfaction and quality service delivery.

KEY DUTIES & RESPONSIBILITIES

• Functioning as a core member of the Operations team the Area Supervisor must be able to:
• Ensure accounts are provided with a high level of service through supervision and coordinating activities of workers
• Maintain operational continuity at job sites by finding and replacing staff as needed
• Attend to any emergencies
• Respond quickly and efficiently to all operational requests
• Track inventory and equipment
• Inspect facilities to ensure safety and cleanliness standards
• Follow up with workers and ensure they are completing all required tasks and are following BGIS SCS policies and procedures along with health and safety requirements
• Ensure that all team members are compliant with the company quality, security and safety mandates
• Review daily site evaluations/audits to ensure safety, security and cleanliness standards are being met
• Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently
• Maintain work schedules according to client needs
• Demonstrate the values of the company and lead by example at all times
• Monitor staff absence and turnover ensuring flexible cover arrangements within short notice
• Communicate with operations managers
• Protect company’s and clients’ assets from misuse and damage
• Handle and assist with emergency procedures accordingly and as required
• Perform other duties as assigned

KNOWLEDGE & SKILLS

• Valid driver’s license and own vehicle
• 2+ years of experience in a Cleaning/ Service-related field
• Fluency in both written and oral English a must. Bilingual skills are a bonus.
• Excellent communication and strong interpersonal skills
• Intermediate computer skills and knowledge of Microsoft Office Software
• Excellent time management and problem‑solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions
• Ability to work independently and as a team
• Effective attention to detail and a high degree of accuracy

This is a regular, full-time position with a salary range of $42,270 - $49,729 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS SCS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.