On-Site Solutions Specialist

White Cap Canada; Burnaby; On-site; CAD 62,000 - 75,000; Full time

Job summary

A leading construction supply company is seeking an On-Site Solutions Specialist in Burnaby, Canada. In this role, you will support associates and manage customer relationships while providing technical guidance on vending solutions. The ideal candidate has a related degree and experience in technical support and project management. Salary ranges from CAD 62,700 with opportunities for career growth.

Qualifications

• 2-5 years of experience in a related field.
• Experience with vending solutions and technical support.
• Ability to train others in the field.

Responsibilities

• Support and guide associates in the On-Site solutions platform.
• Manage relationships with stakeholders.
• Provide training and technical support to branches and customers.

Skills

Data analysis

Technical support

Project Management

Communication

Education

BS/BA in a related discipline

Tools

MobileFrame

Cribmaster Vending

Job description

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A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for the support and guidance to our associates and branches as it relates to the services provided within the On-Site solutions platform. Provide technical guidance and training in the field for the purpose of running successful vending and bin fill solutions for our customers looking for service under the on-site solutions platform. You will work closely with our associates and customers as a project lead during implementations ensuring company standards are exceeded.

Major Tasks, Responsibilities, And Key Accountabilities

• Identifies opportunities to innovate, improve service, and reduce costs.
• Collaborates with the field for successful implementation of Scanning, Vending and Sea Container Services to our customers in the On-Site Solutions Platform.
• Manages relationships with internal and external stakeholders relating to On-Site Solutions and other inventory management services.
• Provides regular communications and suggestions for continuous process improvements of the On-Site Solutions Platform.
• Serves as a subject-matter expert for vending solutions (i.e., MobileFrame and scanning devices).
• Provides technical support to branches, sales representatives, and customers. Troubleshoots and solves vending issues for the field and external customers.
• Trains associates in the field, including training on customer setup and scan devices.

Nature and Scope

Demonstrates skill in data analysis techniques by resolving missing / incomplete information and inconsistencies / anomalies in more complex research / data.

Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and / or direct customers of the process.

May provide general guidance / direction to or train junior level support or professional personnel.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Typically requires overnight travel more than 25% of the time.

Education And Experience

Typically requires BS / BA in a related discipline. Generally 2-5 years of experience in a related field OR MS / MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Preferred Qualifications

Project Management

Cribmaster Vending and MobileFrame Scanning experience considered an asset.

Process Improvement Experience.

Pay : $62,700

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

Functional Area Sales

Recruiter Asante, Kwabena

Req ID WCJR-026181

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Industries

Construction

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