ON-SITE PHARMACY ASSISTANT - LONDON (12-MONTH CONTRACT)

Green Shield Canada (GSC); London; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in health and benefits is seeking a dedicated Pharmacy Assistant to enhance customer service and patient care in their online pharmacy. In this pivotal role, you will manage prescription shipping, operate pharmacy technology, and ensure compliance with healthcare standards. The ideal candidate will thrive in a dynamic environment, demonstrating excellent communication and organizational skills while contributing to a mission of better health for all Canadians. This is a unique opportunity to join a not-for-profit organization that values inclusivity and empowers its employees to make a meaningful impact.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a pharmacy or healthcare setting preferred.

Responsibilities

• Provide exceptional customer service to all patients via phone, email, and messaging.
• Fill and package prescriptions while ensuring accuracy and patient safety.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma

Tools

Kroll

PACMed Core

Job description

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

As the Pharmacy Assistant (PA) at our online pharmacy, you play a pivotal role in customer service, patient care, and delivery of pharmacy services to our growing patient population. Your responsibilities encompass shipping of prescription and health store packages to customers, operation of the PACMed robot for strip packing, prescription filling/packaging, customer service, and various other dispensary duties as assigned by your Team Lead. You often serve as the first point of contact for patients and customers receiving shipments from our pharmacy. Your role is crucial in maintaining a seamless workflow, meeting deadlines, and delivering exceptional customer service. In all of the duties you perform it is essential to comply with all ethics and standards of practice of the Ontario College of Pharmacists under the supervision of Regulated Pharmacy Technicians and Pharmacists.

KEY RESPONSIBILITIES:

1. Customer Experience:
   • Provide exceptional customer service to all patients (requires excellent communication skills by phone, email, and messaging).
   • Answer phones and manage or transfer calls as needed.
2. PACMed and Prescription Filling/Packaging:
   • Filling/Packaging of prescriptions following all guidelines to ensure accuracy and patient safety.
   • Operate the PACMed robot to produce strip packing while ensuring patient safety, accuracy, and complying with the Standards of Practice of the Ontario College of Pharmacists.
   • Maintain PACMed supplies and inventory.
   • Perform “cut-ins” as needed.
   • Maintain PACMed cleanliness and maintenance and report all issues or concerns to the Team Lead.
3. Additional Duties:
   • General organization and cleaning of dispensary.
   • Stock receiving, expiry checks, and rotation. Completion of stock returns.
   • Complete additional duties as assigned by Team Lead.

WHO WE'RE LOOKING FOR

• High school diploma or equivalent.
• Previous experience in a pharmacy or healthcare setting preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Familiarity with pharmacy software systems (Kroll, PACMed Core).

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter, and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives, and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity, and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities, or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).