On-Site Energy Customer Experience Champion

FortisBC; Trail; On-site; CAD 26,000 - 37,000; Part time

Job summary

FortisBC in Trail, British Columbia is seeking a Customer Service Representative for an unscheduled part-time regular role. You will engage with customers via chat, phone and email, delivering friendly, solution-focused support and ensuring memorable service experiences.

In year one, you will learn our customer service processes and channels; in year two, you will mentor new colleagues and deepen cross-functional collaboration.

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple programs.
• Strong problem-solving and empathy to resolve customer issues.

Responsibilities

• Interact with customers via chat, phone and email to address inquiries.
• Provide world-class service and help customers find solutions.
• Support continuous improvement by sharing feedback with the team.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Empathy

Education

High school diploma or GED

Tools

CRM software

MS Office

Job description

FortisBC in Trail, British Columbia is seeking a Customer Service Representative for an unscheduled part-time regular role. You will engage with customers via chat, phone and email, delivering friendly, solution-focused support and ensuring memorable service experiences.

In year one, you will learn our customer service processes and channels; in year two, you will mentor new colleagues and deepen cross-functional collaboration.