On-Call Transit Assistant

Pacific Western Transportation; City of Cold Lake; On-site; CAD 25,000 - 36,000; Part time

Job summary

Cold Lake Bus Lines is seeking an On-Call Transit Assistant to support evening and weekend transit operations in Cold Lake, AB. The role involves radio monitoring and coordinating with the Transit Supervisor to ensure routes are covered efficiently.

The ideal candidate will have strong communication skills, experience in the transportation industry, and the ability to respond quickly to on-call situations while maintaining safety and courtesy for the public and staff.

Qualifications

• Excellent communication skills and professionalism.
• Strong organizational planning and problem-solving abilities.
• Ability to interact with staff and the public discreetly and diplomatically.

Responsibilities

• Monitor transit operations during evenings and Saturdays.
• Assist the Transit Supervisor with delegating tasks and scheduling monthly hours.
• Help ensure routes are covered efficiently and fairly by drivers and staff.
• Maintain professional conduct following the Driver’s Handbook guidelines.
• Meet with Transit Drivers monthly to discuss issues and concerns.
• Respond to public and driver inquiries and provide solutions.
• Inform Training & Development of open routes and trainee progression.
• Liaise with customers and support transit unit movements as needed.

Skills

Communication

Organizational planning

Problem solving

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Cold Lake Bus Lines
2002 8 Ave
Cold Lake, AB T9M, CAN

Description

On-Call Transit Assistant

Cold Lake Bus Lines offers and opportunity that is always exciting and varied day to day.

The On-Call Transit Assistant role is a hands-on position that requires a strong knowledge of the transportation industry and the area surrounding Cold Lake.

This role involves radio monitoring of the Transit System during specified hours.

• Monday to Friday: 5:00 pm – 9:00 pm (20 working hours during weekdays)
• Saturday: 6:00 am - 6:00 pm (hours subject to change, compensated for actual hours worked)

Principal Duties and Responsibilities:

• Monitor Transit operations in evenings and Saturdays and elevate any concerns immediately to the Transit Supervisor and Operations Manager
• Assist the Transit Supervisor in delegating responsibilities to Transit Operators; scheduling monthly hours
• Assis the Transit Supervisor in ensuring the routes are covered in an efficient and fair manner
• Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver’s Handbook
• Meet monthly with the Transit Drivers to discuss issues
• Assist in answering public and driver inquiries and finding solutions to concerns
• Inform Training & Development of open routes and monitor progression of new trainees
• Liaise with customer
• Respond to potential on call situations in transit unit movement or covering transit routes and support other operation needs where needed

Requirements:

• Hold a Class 2Q driver’s license for insurance purposes
• Transportation industry experience considered a definite asset
• Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
• HOS and auditing experience considered and asset
• Expertise in organizational planning and problem-solving
• Knowledge of WCB and Occupational Health and Safety regulations
• Computer proficient in Microsoft Excel, Word an Outlook