On-Call Library Public Service Associate I

City of Vancouver; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established public library system is seeking dynamic On-Call Library Public Service Associates to provide exceptional customer service across various branches. This role involves assisting patrons at service desks, managing the check-in and check-out of items, and engaging in creative programs for all ages. Candidates should be comfortable with physical tasks and technology in a fast-paced environment. Join a diverse workforce dedicated to fostering a welcoming community space where learning and joy come together. If you are passionate about helping others and enjoy a vibrant work environment, this opportunity is perfect for you!

Qualifications

• Abschluss der 12. Klasse und Erfahrung im Kundenservice sind von Vorteil.
• Fähigkeit, physische Aufgaben wie Heben und Bücken zu erledigen.

Responsibilities

• Bedienung der Servicetheken und Unterstützung der kreativen Programme.
• Sortieren und Regale von Büchern und anderen Ressourcen.

Skills

Kundenservicefähigkeiten

Kommunikationsfähigkeiten

Technologisches Verständnis

Organisation

Education

Abschluss der 12. Klasse

Job description

On-Call Library Public Service Associate I

Requisition ID: 43187

Company: Vancouver Public Library is a place where learning, joy, community, and recreation (see also: fun) come together. This is where we introduce people to the books and information that could change their lives and where everyone is truly welcome.

We are the third largest public library system in Canada, with more than 800 staff members offering services at 21 locations across the city. We lend over 5 million items per year to our community, including books, streaming content, musical instruments, and more.

Worksite: Various (on-call) – LPSAs work at all VPL branches

Job Summary: Library Public Service Assistants (“LPSAs”) work at all VPL locations across the city. They staff VPL’s service desks, checking in and out items and answering basic questions to help patrons in a friendly and welcoming way. Duties will involve sorting and shelving books and other resources which requires the ability to lift and handle a high volume of physical items during a shift, and to stand, reach, bend, and move around the library comfortably for long periods of time. LPSAs also support our creative programs for adults, kids and teens.

Job Requirements:

Education/Qualifications:

• Completion of Grade 12 supplemented by relevant courses and/or experience.

Experience:

• Experience in a customer service environment is a great asset.

Knowledge, Skills & Abilities:

• Excellent customer service skills with patience, warmth, and curiosity for other people.
• Physical movements such as bending, reaching, lifting, squatting, gripping, and pushing book trucks are involved throughout a shift.
• Familiarity and comfort working with technology and handling multiple tasks in a fast-paced environment.
• Excellent oral and written communication skills.
• Ability to plan, be organized, and fulfill commitments.

Affiliation: CUPE 391
Employment Type: Auxiliary / On-Call
Salary: $25.93 to $30.41 per hour

Work Schedule: Library work includes day, evening, and weekend shifts. Applicants must be prepared to work at any location in the VPL system.

Availability: We require our auxiliary staff to provide a minimum of 20 hours of availability across the week. Much of our work for auxiliary staff members is available on weekends or evenings. An availability grid is provided below; please ensure you include this grid in your cover letter and specify which timeslots you have availability for.

Closing date: Monday, February 3rd 2025 at 11:59pm

Please note only shortlisted candidates will be contacted.

Vancouver Public Library is committed to recruiting a diverse workforce that represents the community we so proudly serve.

Applicants must be prepared to work at any location in the VPL system. A Police Information Check clearance is a condition of employment.