Omnichannel Experience Architect

Arcteryx; North Vancouver; On-site; CAD 82,000 - 108,000; Full time

Benefits offered by this job

Health & wellbeing

Financial wellbeing

Time & flexibility

Family support

Growth, community & gear

Job summary

Arc’teryx is seeking a Specialist Omnichannel – Digital Experience to shape how our stores, Omnichannel services, and digital channels connect. You will work with Digital Commerce, Product, UX, Analytics, Marketing, and Retail Operations to implement enhancements that improve guest engagement, service adoption, and store-driven digital revenue.

You will use data-driven insights to prioritize improvements, support new store openings, and help define omnichannel capabilities across web and app

Qualifications

• Post-secondary education related to Business, Operations, Ecommerce, Digital Experience, or a related field.
• Experience across Ecommerce, Digital Experience, Retail Operations, Omnichannel, Product Management, or related functions.
• Strong understanding of digital customer journeys, ecommerce experiences, UX, and Omnichannel services.
• Ability to translate guest, store, and business needs into actionable recommendations.
• Experience analyzing performance metrics and using data to inform decisions and enhancements.
• Clear communicator with cross-functional partners; summarizes insights, risks, and recommendations for leaders.
• Proactive in identifying root causes and driving continuous improvement.
• Curiosity about emerging technologies and AI-enabled experiences.

Responsibilities

• Identify opportunities to improve store traffic, Omnichannel conversion, and Click & Collect adoption.
• Collaborate with Digital Commerce, UX, Product, and Retail Operations to connect online and in-store journeys.
• Assess digital guest journeys and handoffs to improve service adoption and satisfaction.
• Coordinate digital store content, inventory visibility, and Omnichannel experiences for openings.
• Track and summarize impact of Omnichannel initiatives on traffic, engagement, and sales.
• Support testing and resolution of Omnichannel service issues with Ecommerce and Tech teams.
• Own accuracy of store representation across digital touchpoints and improve discovery of stores and inventory.
• Identify opportunities for AI-driven guest experiences and enhanced digital engagement.

Skills

Omnichannel

Digital Experience

Analytics

Product Management

Cross-functional collaboration

Data-driven

Education

Post-secondary education in Business/Operations/Ecommerce/PM/Digital Experience

Job description

Arc’teryx is seeking a Specialist Omnichannel – Digital Experience to shape how our stores, Omnichannel services, and digital channels connect. You will work with Digital Commerce, Product, UX, Analytics, Marketing, and Retail Operations to implement enhancements that improve guest engagement, service adoption, and store-driven digital revenue.

You will use data-driven insights to prioritize improvements, support new store openings, and help define omnichannel capabilities across web and app