Omnichannel Customer Experience Leader

Indigo Books & Music; Burnaby; On-site; CAD 42,000 - 69,000; Full time

Job summary

Indigo Books & Music is seeking a Customer Experience Manager to lead our store team in Burnaby, ensuring a frictionless omni-channel shopping experience for customers. You will drive sales goals, coach staff, and partner on events and local merchandising initiatives.

You will foster employee engagement, develop talent, and champion a culture of data-driven decision making and customer focus within a dynamic retail environment.

Qualifications

• 2–3 years of management experience in specialty retail or multi-unit retail environments.
• Bilingual French and English required in Quebec locations.

Responsibilities

• Lead a team to deliver outstanding customer service and drive omni-channel sales.
• Analyze sales performance and implement action plans to hit goals and profitability targets.
• Advocate for customers in decision making and optimize in-store technology to enhance shopping experiences.
• Coordinate national and store events, manage social channels, and curate local assortments.
• Oversee inventory, store openings/closings, and health and safety compliance.

Skills

Management experience

Bilingual French/English

Education

College degree or equivalent

Job description

Indigo Books & Music is seeking a Customer Experience Manager to lead our store team in Burnaby, ensuring a frictionless omni-channel shopping experience for customers. You will drive sales goals, coach staff, and partner on events and local merchandising initiatives.

You will foster employee engagement, develop talent, and champion a culture of data-driven decision making and customer focus within a dynamic retail environment.