OMC Network Engineer II — Incident & Connectivity Specialist

Amazon; Vancouver; On-site; CAD 50,000 - 83,000; Full time

Benefits offered by this job

Health insurance

RRSP & DPSP benefits

Job summary

Amazon Development Centre Canada ULC in Vancouver is seeking a skilled OMC Network Engineer to support corporate infrastructure networks, AV, and Print services. You will provide Tier II support, troubleshoot complex issues, and mentor Tier I engineers in a fast-paced, global team.

Responsibilities include incident management, coordination with providers, and continuous improvement of operational procedures. Candidates should have strong networking experience and a collaborative mindset.

Qualifications

• 2+ years of network engineering and deployments for large-scale corporate networks.
• 3+ years of physical layer technologies experience.
• 3+ years of network administration experience.
• Bachelor's degree or equivalent in Computer Science, Engineering, Information Systems Management, Information Security or other related fields.

Responsibilities

• Core Incident Management: Troubleshoot and resolve incidents related to office infrastructure (AV, Print & Network) within defined target times, coordinating with cross-functional partners to deliver solutions.
• Technical Troubleshooting & Vendor Coordination: Coordinate with ISPs, telecom carriers, and stakeholders to troubleshoot circuit issues and network outages.
• Communication & Reporting: Provide verbal and written summaries of events and incidents to leadership.
• Participate in Major incident bridges and drive resolution.
• Continuous Improvement & Knowledge Sharing: Document lessons learned and train new team members on network troubleshooting procedures and incident workflows.
• Operational Requirements: Work in a 24/7/365 follow-the-sun model with on-call support.

Skills

Network engineering

Incident management

Troubleshooting

Vendor coordination

Cisco equipment

Education

Bachelor's degree in CS/Engineering/IS

Tools

Cisco IOS

Aruba wireless

Job description

Amazon Development Centre Canada ULC in Vancouver is seeking a skilled OMC Network Engineer to support corporate infrastructure networks, AV, and Print services. You will provide Tier II support, troubleshoot complex issues, and mentor Tier I engineers in a fast-paced, global team.

Responsibilities include incident management, coordination with providers, and continuous improvement of operational procedures. Candidates should have strong networking experience and a collaborative mindset.