Olathe-General Surgery Patient Service Representative

Olathe Health; Pavilion; On-site; CAD 53,000 - 72,000; Full time

Job summary

Olathe Health in Pavilion, BC offers a full-time Patient Service Representative role in the General Surgery unit. The position greets patients, verifies demographics and insurance, schedules appointments, and handles payments with a patient-centered approach in a busy outpatient setting.

The role requires high school education or GED and prior related experience; healthcare exposure is preferred. Equal opportunity employer and accommodations available upon request.

Qualifications

• Greeting patients and visitors in outpatient registration areas.
• Accurate collection of patient demographics and insurance information.
• Professional communication with patients regarding payments and scheduling.

Responsibilities

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and ensures completion and signing of paperwork; collects insurance cards.
• Maintains appointment scheduling, calls reminders, and manages no-show processes.
• Answers phone, screens calls, and routes to appropriate staff; distributes information timely.
• Collects patient co-pays and balances; prepares daily batch reconciliations.
• Acts as liaison between patient and medical staff; coordinates referrals and appointments.
• Checks out patients with visit-specific information and schedules future appointments.
• Maintains clean front desk and waiting area; updates EMR with task-related data.
• Participates as a member of the Patient-Centered Medical Home team.
• Performs professional, clinical and/ or technical competencies of assigned unit.

Skills

Customer service

Phone etiquette

Data entry

Scheduling

Financial transactions

Education

High School Diploma or GED

Previous Related Experience

Tools

EMR system

Job description

Position Title
Olathe-General Surgery Patient Service Representative
Olathe Medical Pavilion A

Position Summary / Career Interest

Patient Access Representative is responsible for greeting patients and visitors in the numerous outpatient registration areas. The Patient Access Representative is typically the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and insurance information to ensure proper reimbursement is made to the hospital. Financial communication with patients will be handled in a positive and professional manner.

Responsibilities And Essential Job Functions

• Greets customers in prompt, courteous, and helpful manner.
• Verifies patient information and assures that patient completes and signs appropriate paperwork. Obtains copies of insurance cards, driver license and enters/updates patient demographic and insurance information in computer system both accurately and in timely manner. Compiles and maintains all forms and/or documents in the patient's medical record.
• Maintains appointment scheduling system to include scheduling, coordinating, and adjusting patient appointments appropriate to patient's request, provider schedule, and computerized system capability. Consistently follows "No-Show" procedure. Completes appointment reminder calls.
• Answers telephone promptly, screens calls, takes complete message including all necessary triage information or route/transfers call to appropriate staff member. Efficiently distributes information to nursing and medical support staff, accurately, and in a courteous and timely manner.
• Consistently collects patient co-pay and outstanding account balances.
• Prepares office batches and balances patient payments received at the completion of each workday.
• Serves as liaison between patient and medical support staff. Communicates with insurance company for necessary information regarding referral information and/or assists patient with scheduling specialist appointment and/or testing.
• Checks out patients providing visit specific information and schedules future appointments.
• Maintains clean, orderly front desk and waiting area.
• PARs with PAR/Clinical access to the electronic medical record will timely and accurately enter patient clinical information in the EMR as related to assigned tasks associated with PAR/Clinical access.
• Participates fully as a member of the Patient Centered Medical Home Team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education And Experience

• High School Graduate or GED.
• Previous Related Experience.

Preferred Education And Experience

• Previous Healthcare Experience.

Time Type

Full time

Job Requisition ID

R-57036

Important Information For You To Know As You Apply

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link [e-mail].
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.