Officer, Student Recruitment and Retention

Concordia; Montreal; On-site; CAD 86,000 - 103,000; Full time

Benefits offered by this job

Benefits package

Defined pension plan

On-site gym and health clinic

Educational/cultural opportunities

Job summary

Concordia University in Montreal seeks an Officer, Student Recruitment and Retention to lead undergraduate recruitment and retention initiatives across local, national, and international levels. The role supports the Faculty of Arts and Science and partners with the Office of Student Recruitment.

The position requires strong English/French communication, CRM/SIS proficiency, and the ability to travel and work flexible hours.

Qualifications

• Bachelor’s degree in a field pertinent to the primary responsibilities and two to four years of work experience in student recruitment, public relations or marketing.
• Good knowledge (Level 4) of spoken and written English and French.
• Knowledge of another language is an asset.
• Familiarity with Concordia’s SIS, CRM software and AEM desirable.
• Ability to travel extensively and work flexible hours.

Responsibilities

• Review and update the strategic recruitment plan and establish priorities with leadership.
• Coordinate with the Office of Student Recruitment using CRM to plan and track recruitment activities locally and internationally.
• Organize recruitment initiatives such as information sessions, campus visits, and recruitment trips; respond to inquiries via in-person, phone, and email.
• Collaborate with Faculty Advisors and Program Directors to advise on program requirements and recruitment options.

Education

Bachelor’s degree

Tools

SIS

CRM software

Adobe Experience Manager (AEM)

PowerPoint

Job description

Career Opportunities: Officer, Student Recruitment and Retention (2382)

Requisition ID2382-Posted10/21/2026-Loyola (NDG)-CUPEU-Full-Time

Position Number:50001467/P5656
Department:FAS Student Academic Services
Grade: GR12
Campus:Loyola (NDG)

Salary:$86,159.93- $102,917.74 per annum
Union/Association/HR Policy: CUPEU

Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role.

Recognized as one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE: This posting represents a full-time maternity replacement effective until September 30, 2027.

SCOPE

Reporting to the Manager, Student Academic Services with a dotted line to the Manager of Quebec Recruitment, Office of Student Recruitment, the incumbent participates in the development, planning, preparation and implementation of recruitment and retention strategies of the Faculty of Arts and Science for undergraduate students at local, provincial, national and international levels.

PRIMARY RESPONSIBILITIES

• Review and update the strategic recruitment plan and establish priorities, as appropriate, in collaboration with the Director and the Manager, Student Academic as well as the University’s Office of Student Recruitment.
• Work in collaboration with the University’s Office of Student Recruitment using Customer Relationship Management (CRM) software to plan, coordinate, and track undergraduate recruitment activities at the local, national, and international levels.
• Organize and participate in recruitment initiatives such as education fairs, on-campus off-campus and virtual information sessions, English and French CEGEP/High School campus visits; joint undergraduate recruitment activities including La tournée universitaire, and CEGEP Advisor engagement days. Respond to prospective student inquiries via in-person, telephone, and email channels. Undertake and/or participate in recruitment trips in Quebec and North America.
• Organize and coordinate the Open House activities of the Faculty at the undergraduate level and collaborate with the Graduate Student Recruitment Officer.
• Collaborate with the Faculty Advisors and Undergraduate/ Program Directors of the Faculty to provide potential students with accurate information about the programs requirements and advise departments on appropriate recruitment options and strategies
• Provide academic advising to current Independent, Certificate, Microprogram, Change of Concentration, and Internal Degree Transfer students, guiding their transition into full degree programs within the Faculty.
• Use Concordia’s Student Information System (SIS), Concordia’s Applications, Admits, Confirmations, Registrations (AACR) Report, to track admission statistics and liaise between departments conducting application reviews and the Admissions Office to ensure timely decisions are provided to applicants.
• Report on recruitment activities, including research and assessment of potential sources of future students, evaluating the effectiveness of current activities and suggest changes or new initiatives.
• Participate in the development and production of online and traditional recruitment marketing and informational publications.

QUALIFICATIONS

• Bachelor’s degree in a field pertinent to the primary responsibilities and two to four years of work experience in student recruitment, public relations or marketing.
• Familiarity with educational systems as well as knowledge of undergraduate admissions requirements and academic regulations policies and procedures is an asset.
• Good knowledge (Level 4) of spoken and written English and French in order to inform, advise, communicate and correspond with students, faculty, staff and external organizations (e.g., CEGEPS, Schools, media), and to develop or assist in the development of promotional materials. Knowledge of another language other than French and English is an asset.
• Good knowledge (Intermediate Level) of Word (to create and update documents), Excel (to create and update spreadsheets), and PowerPoint (to create and update presentations).
• Familiarity with Concordia’s Student Information System (SIS), Customer Relationship Management (CRM) software and Adobe Experience Manager (AEM) desirable.
• Ability to work with Social media platforms.
• Strong organizational and problem-solving skills.
• Excellent interpersonal, relationship-building and communication skills to interact effectively with students their parents, guardians or supporters, staff, faculty and external contacts. Excellent presentation skills; to give presentation to groups of potential students and their parents, faculty, or external organizations.
• Proven ability to work in a team environment as well as autonomously.
• Ability to travel extensively and to work flexible hours.
• Ability to meet deadlines.
• Valid driver’s license and passport.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT:

The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement

Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity

Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications.As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility

Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, [e-mail]

Immigration Status

All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.