Assistant, Employee Services

Concordia; Montreal; On-site; CAD 73,000 - 88,000; Full time

Benefits offered by this job

Comprehensive benefits

Defined pension plan

On-site gym and health clinic

Job summary

Concordia University seeks an Assistant in Employee Services to act as the first point of contact for HR inquiries and to support payroll, benefits enrollment and data entry within HRIS. This role contributes to accuracy, compliance and employee experience in a busy university setting.

Responsibilities include processing service requests, maintaining records, and supporting onboarding/offboarding while delivering exceptional customer service and teamwork across the HR unit.

Qualifications

• Diploma of Collegial Studies (three-year technical DEC) in a field related to HR.
• 2–4 years HR experience.
• Strong English and French communication abilities.
• Knowledge of benefits and payroll procedures.

Responsibilities

• First point of contact for HR inquiries; deliver high-quality customer service.
• Investigate and resolve employee service requests across the life cycle.
• Administer employee benefits and payroll deductions per procedures.
• Monitor compliance with university policies and provide guidance to the community.
• Analyze service requests and identify improvement opportunities for the Employee Services team.
• Maintain employee status in HRIS; support onboarding/offboarding processes.
• Prepare reports on personnel activities and ensure data accuracy.
• Perform receptionist duties and provide backup as needed.
• Carry out various administrative tasks for the unit.

Skills

English proficiency

French proficiency

Excel

Word

Education

DEC in HR-related field

Tools

HRIS/HRIS systems

Job description

Career Opportunities: Assistant, Employee Services (2338)

Requisition ID2338-Posted10/16/2026-Sir George Williams (Downtown)-CUSSU-Full-Time

Position Number:50000607/
Department:Strategic HR Initiatives, Services and Systems
Grade: GR09
Campus:Sir George Williams (Downtown)

Salary:$35.07- $42.18 per hour
Union/Association/HR Policy: CUSSU

Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role

Recognized as one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE: Repost. This posting represents a leave replacement until January 28, 2028.

PRIMARY RESPONSIBILITIES

• Act as the first point of contact for HR related inquiries after self- service options. Provide high-quality customer service to clients (HR Service Requests, telephone, email, in person, etc.) in all areas of HR.
• Perform investigation and analysis of service requests related to employee inquiries throughout their employment life cycle, encompassing all HR related topics. Provide resolution or ... as required. Ensure that established service commitments are respected.
• Administer employee benefit programs on behalf of the Process Owner (for example, validating eligibility, processing enrollments, changes related to eligible life events and terminations) in accordance with documented procedures. Calculate and/or verify employee payroll deductions regarding benefits. Guide employees to internal resources and documentation on Carrefour and respond to queries related to this information as required.
• Monitor and review information received for compliance with university policies, procedures, guidelines and protocols. Provide explanation/information to the university community, as per respective policies, agreements, and/or collective agreements.
• Analyze and respond to HR service requests from the community. Identify trends that point to situations that can potentially impact the community on a larger scale. Engage the immediate supervisor to provide identified examples and suggest process improvements to the Employee Services team’s internal work or to enhance the overall community member experience.
• Verify, analyze and process a variety of documentation pertaining to human resources, benefit administration, programs, pays and all other aspects of an employee's employment life cycle (for example, new hires, employee changes, tuition waivers, letter of attestation). Review and approve employee self-service transactions (for example, tuition deductions, RSP/TFSA deductions, work/study permits, payment info, etc.). Communicate with employees and provide clear guidance and support when corrections are required. Liaise with appropriate resource persons and/or external providers to investigate data discrepancies and ensure data integrity and follow through on resolution as required.
• Maintain and update employee status information by recording/entering various data in HR systems (i.e. onboarding, offboarding, leaves of absence).
• Compile and prepare reports and documents pertaining to personnel activities and employee information. Ensure accurate entry of employment information for both new and existing employees into the Human Resources Information System (HRIS) by validating data received through various channels. For example, forms, reports, etc. Verify that any updates or changes that may affect related records are thoroughly reviewed, corrected, and consistently reflected across all relevant systems. Contact and communicate with employees and managers as required.
• Perform receptionist duties as scheduled and provide backup during absences.
• Perform other various administrative tasks according to the needs of the unit.

QUALIFICATIONS

• Diploma of Collegial Studies (three-year technical DEC) in a field related to and pertinent to the primary responsibilities, and two to four years of Human Resources experience.
• Good knowledge (Level 4) of spoken and written English to compose and proofread correspondence and to advise Faculty and Staff personnel about university policies. Good knowledge (Level 4) of spoken and written French to communicate with employee and government agencies; ability to read and comprehend French documents.
• Good knowledge (intermediate level) of Excel (to create, modify and format charts) and of Word (to create templates, format and create tables, and create mail merges); proven experience using e-mail and Internet applications; prior experience entering data into a database.
• Good knowledge of benefits and payroll.
• Detail oriented.
• Ability to work as part of a team independently; and be accountable for data integrity and accuracy of individual work.
• Adaptable to change and open to new ideas.
• Excellent interpersonal, communication and organizational skills
• Exceptional customer service skills with proven experience working with the public.
• Good problem-solving skills.
• Genuine interest and desire to assist with customer service and problem solving.
• Ability to work in a high-volume environment that requires agility and resilience.
• Prior experience in a university environment is highly desirable.
• Good knowledge of the University's HRIS system or other recognized major HRIS System is highly desirable.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement

Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity

Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications.As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility

Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, [e-mail]

Immigration Status

All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.