OFFICER - RID - SECURITY (PT)

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia, and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

• Exhibit conduct in accordance with all Alcohol Gaming Commission Ontario (AGCO) regulations.
• Ensure that proper security is provided for all transfers of monies within the premises.
• Assist patrons with inquiries and situations, including providing information about the property and events, giving directions, and escorting them if necessary.
• Prepare detailed incident reports clearly and precisely.
• Patrol casino areas to establish a security presence and report all unusual or suspicious activities.
• Assist in the coordination and resolution of emergencies.
• Assist in maintaining proper key control and security procedures.
• Demonstrate a commitment to responsible gaming and alcohol service by discreetly notifying managers of concerns and observations.
• Reinforce the Company's Mission and Values through actions and behaviors: Communication, Integrity, Fun, Respect, Accountability, Passion.
• Ensure prompt and discreet notification to managers of any illegal acts or ethical concerns.
• Perform all other related duties as assigned.
• Create an atmosphere that encourages guests to choose Hard Rock for gaming entertainment; actively build and retain guest relations and mentor team members to provide superior guest service.
• Other duties as assigned.

This job description reflects the essential functions of the position but does not encompass all tasks that may be assigned.

Qualifications

Experience, Certifications, Education:

• A minimum of a post-secondary diploma in Law and Security is preferred.
• Working knowledge of computer applications.
• A current First Aid/CPR certification.
• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Skills:

• Strong analytical, verbal, and written communication skills.
• Knowledge of computer software packages.
• Previous gaming experience or knowledge of the gaming industry is a plus.

Physical Demands:

• Ability to stand and sit for extended periods.
• Ability to walk distances.
• Must frequently lift, push, pull, or move up to 50 pounds.

Working Conditions:

• Work is performed in a highly regulated environment, with some duties requiring presence on the Casino Floor, which may involve exposure to noise and other environmental factors.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodations during the application or assessment process, please inform Human Resources.

We thank all candidates for their interest; only those selected for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL and strive to foster an inclusive workplace culture for every team member.

For accommodation requests at any stage of the hiring process, contact Human Resources at hrnotify@hrcottawa.com.