OFFICER - RID - SECURITY (FT)

Hard Rock Hotel and Casino; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. This role offers the opportunity to ensure the safety and security of guests while providing top-notch service in a vibrant environment. You will be responsible for maintaining a secure atmosphere, assisting patrons, and promoting responsible gaming. Join a company that values diversity and is committed to creating an inclusive workplace culture. If you are passionate about hospitality and security, this is the perfect opportunity to thrive in a dynamic setting.

Qualifications

• Minimum of a post-secondary diploma in Law and Security is preferred.
• Current First Aid/CPR certification required.

Responsibilities

• Ensure proper security for all transfers of money within the casino.
• Assist patrons with inquiries and provide information about events.
• Patrol casino areas to establish security presence and report suspicious activities.

Skills

Analytical Skills

Verbal Communication

Written Communication

Knowledge of Computer Software

Gaming Industry Knowledge

Education

Post-secondary Diploma in Law and Security

Tools

Computer Applications

Job description

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Responsibilities:

• Exhibit conduct in accordance with all Alcohol Gaming Commission Ontario (AGCO) regulations.
• Ensure proper security for all transfers of monies within the casino.
• Assist patrons with inquiries, including providing information about the property and events, giving directions, and escorting them if necessary.
• Prepare detailed incident reports clearly and precisely.
• Patrol casino areas to establish a security presence and report unusual or suspicious activities.
• Assist in coordinating and resolving emergencies.
• Maintain proper key control.
• Promote responsible gaming and alcohol service by discreetly notifying managers of concerns.
• Uphold the company's Mission and Values: Communication, Integrity, Fun, Respect, Accountability, Passion.
• Notify managers promptly of any illegal acts or ethical concerns.
• Perform all other related duties as assigned.
• Create an environment that encourages guests to choose Hard Rock for gaming entertainment, actively build guest relations, and mentor team members to provide superior guest service.
• Other duties as assigned.
• Live the Brand.

This job description reflects the essential functions of the position but does not encompass all tasks that may be assigned.

Qualifications

Experience, Certifications, Education:

• A minimum of a post-secondary diploma in Law and Security is preferred.
• Working knowledge of computer applications.
• Current First Aid/CPR certification.
• The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Skills:

• Strong analytical, verbal, and written communication skills.
• Knowledge of computer software packages.
• Previous gaming experience or knowledge of the gaming industry is a plus.

Physical Demands:

• Ability to stand and sit for extended periods.
• Ability to walk distances.
• Must frequently lift, push, pull, or move up to 50 pounds.

Working Conditions:

• Duties are performed in a highly regulated environment, with some time spent on the Casino Floor, which may involve exposure to noise and other environmental factors.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation during the application or assessment process, please inform Human Resources.

We appreciate all candidates' interest; only those selected for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We embrace our motto LOVE ALL - SERVE ALL and strive to foster an inclusive workplace culture.

For accommodation requests at any stage of the hiring process, contact Human Resources at [e-mail].