Officer, Ground Handling Quality Assurance Auditor( 9 month term)

Greater Toronto Airports Authority; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Ground Handling Quality Assurance Auditor to ensure compliance with service standards and enhance operational efficiency. This role involves auditing third-party operations, developing auditing tools, and collaborating with stakeholders to improve procedures. With a focus on safety and quality, you'll play a vital role in maintaining high standards at one of the busiest airports. The position offers competitive hourly wages and a range of benefits, making it an exciting opportunity for those passionate about airport operations and quality assurance.

Benefits

Retirement planning

Comprehensive health benefits

Employee assistance programs

Paid leave

Education and training

Recognition programs

Qualifications

• Experience in report writing, auditing, and presentations.
• Understanding of airport operations and ground handling.

Responsibilities

• Conduct audits and inspections of facilities and operations.
• Develop and utilize auditing tools, including software.

Skills

Airport operational experience

Report writing

Auditing skills

Presentation skills

Collaboration and communication skills

Education

3 years of airport operational experience

5 years in ground handling

Tools

I-auditor

MS Office

Tableau

Power BI

Job description

Officer, Ground Handling Quality Assurance Auditor (9 month term)

Job Category: Airport Operations

Requisition Number: OFFIC003956

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• Posted: May 8, 2025
• Full-Time
• On-site

Locations

Showing 1 location

The Greater Toronto Airports Authority (GTAA) is a dynamic workplace committed to making Toronto Pearson a leading global airport in performance, customer care, and sustainability. With approximately 1,900 employees, we strive to innovate and provide an exceptional travel experience while supporting our community and partners.

What's in it for you!

As a GTAA employee, you'll enjoy benefits like retirement planning, comprehensive health benefits, employee assistance programs, paid leave, education and training, and recognition programs.

Position Overview:

This role reports to the Manager, Ground Handling Program, and involves auditing ground handling quality, focusing on licensed third-party companies. Responsibilities include ensuring compliance with Service Level Standards, the Airport Ground Operations Manual, Pearson Standards, and other relevant manuals and programs.

Key Responsibilities:

• Understand and apply GOM, Pearson Standard I-GOM, and AHM standards
• Develop and utilize auditing tools, including software like Iauditor.com
• Conduct audits and inspections of facilities and operations
• Investigate enforcement actions and assess damages
• Document and analyze audit evidence, prepare reports, and recommend damages
• Monitor and review Service Level Standards, preparing management reports
• Participate in meetings with stakeholders to improve procedures and compliance
• Train staff and develop reports and presentations on standards and audit findings
• Respond to inquiries related to ground handling operations and standards
• Maintain organized records of audits and standards
• Attend external meetings and forums to present findings and standards
• Support committees influencing process improvements

This unionized position offers an hourly wage of $44.63 based on a 37.5-hour week. Candidates must be available to start immediately upon selection, with a possible written test during the process.

Required Experience and Qualifications:

• 3 years of airport operational experience or 5 years in ground handling
• Experience in report writing, auditing, and presentations
• Experience working with airport partners and industry agencies is advantageous
• Understanding of airport operations and ground handling operations
• Ability to obtain and maintain a Transportation Security Clearance
• Valid ‘DA’ AVOP or ability to obtain within 30 days

Knowledge and Skills:

• Familiarity with Pearson Airport layout and ground support facilities
• Understanding of airline, ground handling, and airport procedures, including emergency protocols
• Proficiency with auditing software like I-auditor
• Knowledge of SMS and project management principles
• Effective collaboration, influence, and communication skills
• Strong report writing and presentation skills
• Proficiency in MS Office, Tableau, Power BI, or similar tools
• Knowledge of relevant regulations, standards, and safety procedures
• Ability to work in a fast-paced, airside environment during peak periods and in adverse weather