Officer, Delivery Services (Urban Planning)

Canada Post; Richmond; On-site; CAD 65,000 - 90,000; Full time

Job summary

Canada Post is seeking an Officer, Delivery Services (Urban Planning) to design safe, cost-efficient delivery and addressing solutions for a designated region in Richmond, BC. You will guide planning and implementation of new services and work with municipal authorities and developers.

The role requires advanced data analysis, strong communication, and experience with planning software. A permanent driver’s license and travel may be required.

Qualifications

• Post-secondary certificate, diploma or degree in urban planning, GIS, graphic design, rural planning or related discipline.
• 2+ years experience in delivery/logistics or urban planning roles to support planning and execution.
• Strong data analytics, Microsoft Office advanced skills including Pivot tables and Excel.
• Experience with SAP and other planning software; ability to manipulate and present data clearly.

Responsibilities

• Develop addressing and delivery plans for designated regions.
• Coordinate with municipal planning officials and developers to reflect Canada Post requirements.
• Plan and manage new points of call, addresses, and delivery modes; oversee site installations.
• Ensure high quality work through contractor oversight and timely completion.
• Lead national delivery service projects and communicate with contractors and authorities.

Skills

Data analytics

Advanced communication

Data manipulation

Education

Urban planning / GIS degree

Tools

SAP

Google Earth

Adobe Acrobat

AutoCAD

Job description

Select how often (in days) to receive an alert:

Officer, Delivery Services (Urban Planning)

Location: Richmond, BC, CA

Job Requisition Id: 201274
Business Function: Operations Support
Primary City: Richmond
Other Location(s):
Province: British Columbia
Employment Type: Temporary 2-year contract, with possibility of extension and/or permanency
Employment Status: Temporary
Language Requirement: English Essential
Employee Class and Level: OP 02
Working Hours: 40 hours/week
Number of Vacancies: 1
Job Closing Date: 2026-09-28

Job Description

The Officer provides safe and cost effective delivery mode and addressing solutions for Canada Post and its customers for a designated area of regional operations. This includes providing guidance, direction and controls during the planning and implementation of all new and updated delivery services.

Job Responsibilities

Below are the main job requirements and responsibilities for the Officer, Delivery Services.

• Monitors growth projections in designated communities, and develops addressing and delivery plans. Maintains ongoing communication with the Officer, Standard Operating Equipment Maintenance to advise them of projections so they can realign plans for street furniture and associated equipment maintenance.
• Works with municipal planning officials and real estate developers to understand their issues and priorities, and represents those of Canada Post. Ensures Canada Post’s requirements are built into plans for all construction. Develops and delivers or participates in presentations on proposed new delivery services to municipal authorities and the general public.
• Plans and manages the implementation for new points of call, including assigning addresses and delivery modes, and transfer points while mindful of safety, cost effectiveness and public concerns. Establishes site locations, and street furniture and equipment needs, and oversees logistics of new site installations.
• Works with contractors and suppliers to ensure high quality and timely completion of work. Inspects work and certifies completion for new site installations.
• Plays a local lead role for national delivery service projects, managing change within Canada Post, and with contractors, customers and government officials. This includes addressing changes, logistics planning for equipment conversions, communications and implementation.

Job Responsibilities (continued)

• Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and complaints.
• Stays current with Corporate Address and Delivery Planning policies, and works to educate local postal officials on addressing and delivery procedures, reporting compliance, and roles and responsibilities. Mentors and coaches Delivery Planners to further their professional development in Addressing and Delivery Services.
• Provides first level Address Management System, MIS and other delivery systems expertise to support regional operational planning and problem solving. Ensures the timely update and integrity of data in these systems, and provides advice and guidance on their use.
• Gathers data on municipal and commercial business and development plans and projects and provides input to the operational planning process.

Qualifications

Education / Experience

High School diploma or provincial equivalent (GED) Equivalent experience may be accepted in lieu of a High School Diploma

1.a) A post-secondary certificate, diploma or degree in any of the following areas: urban planning, geographical information systems, graphic design, rural planning or any relted discipline

OR

b) Minimum 2 years experience as a supervisor in collection and delivery/transportation

OR

c) Minimum 2 years experience in Delivery Services or Delivery Optimization roles (e.g. Delivery Planner, DSO, RSO, RMO)

OR

d) Minimum 4 years of experience in delivery logistics and/or urban planning

2. Experience managing client escalation, conducting data analytics, and site inspections

3. Both a working knowledge and ability to demonstrate skills at an Advanced level of the Microsoft Office suite of software, to include such tasks as preparing more sophisticated presentations on PowerPoint. Building presentation themes, enhancing with charts, tables, graphics and animation effects and producing advanced slide shows. Create Pivot tables in Excel to summarize large datasets. Organize the data in multiple worksheets and use pre-defined basic formulas. Create a basic relational database in Access: import and export required information, create queries, forms and tailored reports using existing wizards.

4. Both a working knowledge and the ability to demonstrate at an Advanced level; CPC Web applications such as SAP, and other non-CPC applications, such as Google Earth, Adobe Acrobat and AutoCAD; the ability to navigate, analyse, and use/manipulate data (i.e., understand the major features and data results, of each software application), including the ability to manipulate and amend PDF versions of maps.

5. Demonstrate professional communication skills in both written and verbal formats, at an Advanced level

6. Professional experience in real estate facility or asset management, engineering or customer service will be considered an asset

Other Candidate Requirements :

1. Possess a valid permanent driver’s license (no graduated or temporary license)

2. Have a satisfactory safe driving record per CPC’s Driver Safety Program , which includes:

a) Have not received more than 2 moving violations in last 3 year

b) Have not had more than three demerit points assigned in one single violation

c) Have not had license suspension or prohibition of any kind in last 3 years

3. Frequent/extensive travel away from the home office or home region, which may include the need for overnight stays in hotels

4. Extended travel to remote areas may also be required

5. The availability to change working hours to meet external customer needs.

Assets

• Post-secondary degree in Urban/Municipal planning
• Working with and managing large budgets
• Regular Forecasting and planning of equipment and resources

Other Information

Canada Post’s values and behaviours

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website .

All qualified candidates will be considered however preference will be given to Indigenous People (First Nations, Metis or Inuit) or Persons with disabilities. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Accessibility

Canada Post is committed to fostering an equitable, respectful, and caring workplace where everyone is welcome and has equal opportunity, where diversity is valued and celebrated and where we work together to remove barriers and promote accessibility. If you are contacted regarding a job opportunity, please advise if you require an accommodation. All information received in relation to accommodation will be kept confidential.

Employment Equity

Canada Post is committed to creating a safe workplace that embraces and celebrates everyone. We are committed to employment equity and encourage applications from Indigenous Peoples, Persons with disabilities, Members of visible minorities, and Women.
Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Information on our Equity, diversity & inclusion national strategy and our Indigenous reconciliation strategy can be found at the following links:

A conflict of interest is when an employee’s interests (personal, financial or business) or relationships (family or close personal relationships) interfere, or appear to interfere, with the interests of Canada Post. To know if a conflict exists, please refer to the Canada Post's code of conduct.