Office Support Clerk II - Information Clerk

Requisition ID: 43432

Organization
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose & Function
Reporting to the Operations Manager and Security Coordinator, the Office Support Clerk II is the public’s “first point of contact.” As part of the security team, the position provides clerical and administrative support to the Centre, supports security and safety of staff and patrons, and works to create a safe and welcoming environment for patrons and staff.

Specific Duties & Responsibilities

1. Supports patrons seeking assistance and information by providing referrals to Carnegie staff, programming and services, community resources and government agencies.
2. Answers the Centre’s main telephone line, responding to inquiries, transfers calls and takes messages for patrons and staff.
3. Provides administrative support for internal and external special events and programming at the Centre.
4. Responsible for the cash sale of Community Centre memberships and reconciliation of receipts.
5. Issues loaned games and equipment.
6. Creates and maintains a variety of records requiring use of a computer and Microsoft Access, Outlook, Word, and Excel.
7. Assists in the preparation of statistical reports, presentations and other documents using Microsoft Office.
8. Performs other related duties as required.
9. Monitors alarms including internal emergency duress system and access control; communicating using 2-way security radios.
10. Monitors outdoor access gate; and dispatching security as required.
11. Maintains files related to metrics, including data entry and reporting, accessing and entering information in a shared incident database.
12. Uses CCTV for security-related purposes.
13. Provides backup to other security staff and liaising with emergency responders as required, including in volatile situations.

Qualifications
Education and Experience:

1. Completion of Grade 12, supplemented by standard commercial or administrative courses preferably with some related administrative experience and/or an equivalent combination of training and experience.
2. Experience with and knowledge of the issues facing people experiencing homelessness, mental illness, addiction, impacts of colonialism, and/or poverty is an asset.

Knowledge, Skills and Abilities:

1. Thorough knowledge of business English, spelling, punctuation, and math.
2. Working knowledge of departmental and other regulations, rules, procedures, and practices that relate to the position occupied or which govern worksite activities and employee behaviour.
3. Working knowledge of departmental functions, responsibilities, and activities.
4. Position requires a strong customer service focus.
5. Demonstrated ability to use tact, discretion & confidence when dealing with the public.
6. Ability to excel in frontline service delivery both independently and in a team environment.
7. Ability to adapt quickly to varying tasks and frequent interruptions.

Driver’s License and Record Checks:

1. Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

Business Unit/Department: Arts, Culture and Community Services (1200)

Affiliation: CUPE 15 Non Pks

Employment Type: Temporary Full Time

Position Start Date: May, 2025

Position End Date: February, 2027

Salary Information: Pay Grade GR-013: $27.04 to $31.66 per hour

Application Close: May 2, 2025

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.