Office Support Clerk

WCB-Alberta; Edmonton; On-site; CAD 46,000; Full time

Job summary

A provincial health organization in Edmonton is seeking an Office Support Clerk for a temporary, full-time position. Responsibilities include answering calls, managing service transactions, and booking accommodations for clients. Ideal candidates will have strong communication skills, knowledge of office administration, and proficiency in MS Office. A competitive salary and comprehensive benefits are offered, along with a supportive work environment.

Benefits

Competitive salary

Comprehensive benefits package

Flexible work schedules

Qualifications

• High school diploma with post-secondary training.
• Ability to handle multiple calls efficiently.
• Experience processing payments and maintaining confidentiality.

Responsibilities

• Answering and directing calls professionally.
• Entering service transactions into the system.
• Arranging hotel accommodations for clients.
• Processing payments for goods and services.

Skills

Excellent keyboarding and computer skills

Excellent written and verbal communication skills

Strong organizational and interpersonal skills

Experience in answering multiple calls at once

Knowledge of FOIP

Education

High school diploma supplemented with post-secondary education in secretarial training

Tools

MS Word

Excel

Lotus Notes

Job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Office Support Clerk

Job Type:

Temporary Long Term (Fixed Term) / Full time

Job Location:

Edmonton, Alberta

Office Support Clerk

Millard Health - Edmonton, AB

Temporary, Full-Time Position

People are at the heart of everything we do.

If you value service, care, excellence, and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you’ll make a difference:

We are looking for flexible candidates to balance answering, connecting and directing all calls coming into the switchboard in a timely and professional manner while accurately and efficiently entering service transactions into the computerized systems. The incumbents will also be responsible for arranging hotel accommodations for clients that are attending Millard Health for treatment services ensuring that all dates and times are accurate. Other office duties would include processing payments for goods and services purchased, coverage for Shipping/Receiving area, and other duties as required.

Your Office Support Clerk responsibilities:

• Assess the customers concerns, determine and perform the appropriate action required for all incoming calls from internal and external clients.
• Enters service transactions into the system verifying program information, status and contract rate changes.
• Hotel booking for clients attending Millard Health treatment programs.
• Respond to queries regarding client booking into the hotels.
• File closures as requested.
• Address any queries regarding the status of worker charges processed and provides detailed explanations.
• Process payments for goods and services.
• Provides back-up and support to all other functions in the Business Office.

Your experience and skills:

• High school diploma supplemented with post-secondary education in secretarial training and office administration.
• Experience in answering multiple calls at once.
• Excellent keyboarding and computer skills with experience in MS Word, Excel and Lotus Notes.
• Excellent written and verbal communication skills.
• Strong organizational and interpersonal skills.
• Knowledge of FOIP, sound judgment with high regard for confidential information. Releasing information correctly and collecting appropriate information is critical to ensure that a breach of privacy does not occur.
• Able to work 7.25-hour shifts between the hours of 7:00 a.m. to 4:30 p.m. with the occasional shift change Monday to Friday.
• An equivalent combination of education and experience may be considered.

What we offer:

We offer a competitive salary, a comprehensive benefits package, and flexible work schedules hat foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook on our website: Employee handbook.

Salary: $45,642.25

This position is temporary for a period of up to one year with the possibility of extension or permanency. Final candidates for this position are required to undergo a security clearance as a condition of employment. Successful candidate must reside in Alberta. This position requires you to work in-person in our Edmonton Millard Health office.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Please apply online by submitting a cover letter and resume to Careers - WCB Alberta.

Closing Date: August 15, 2025

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.