Office/Store Attendant

eBrandon; Oak Lake; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Office/Store Attendant to enhance the guest experience at a vibrant resort. This dynamic hybrid role involves managing front office duties and retail operations, ensuring guests feel welcomed and well-informed. You will play a pivotal role in assisting with check-ins, processing transactions, and providing exceptional customer service. If you thrive in a fast-paced environment and enjoy interacting with people, this opportunity is perfect for you. Join a team that values friendliness, professionalism, and teamwork, and contribute to creating memorable experiences for guests.

Qualifications

• Experience in customer service or hospitality is preferred.
• Excellent communication and multitasking abilities are essential.

Responsibilities

• Assist guests with check-in/check-out and manage retail transactions.
• Provide information about resort amenities and local attractions.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Basic POS Systems

Education

Previous experience in customer service, hospitality, or retail

Tools

Property Management Software

Point-of-Sale System

Job description

Reports To: Resort Manager or Front Desk Supervisor

Employment Type: Seasonal / Full-Time / Part-Time

Job Summary:

The Office/Store Attendant at Oak Island Resort plays a key role in ensuring a welcoming and seamless guest experience. This hybrid role combines front office duties with responsibilities in the resort's retail store. You will assist guests with check-in/check-out procedures, answer inquiries, and manage retail transactions, all while providing exceptional customer service.

Key Responsibilities:

Front Office Duties:

• Greet guests upon arrival with a warm and friendly demeanor
• Assist with check-ins, check-outs, and reservation changes using property management software
• Answer phones, respond to emails, and provide information about resort amenities, local attractions, and activities
• Maintain accurate records and perform administrative tasks as needed
• Handle guest concerns and escalate issues appropriately to management

Retail Store Duties:

• Operate the point-of-sale system to process purchases
• Restock shelves, maintain store cleanliness, and organize displays
• Monitor inventory levels and communicate restocking needs
• Upsell resort merchandise and promote on-site experiences
• Maintain product knowledge to answer guest inquiries effectively

Qualifications:

• Previous experience in customer service, hospitality, or retail preferred
• Excellent communication and interpersonal skills
• Strong multitasking ability and attention to detail
• Comfortable with computers and basic POS systems
• Ability to work flexible hours, including weekends and holidays
• Friendly, professional, and team-oriented attitude

Working Conditions:

• Fast-paced resort environment
• Standing for extended periods
• May involve lifting and carrying retail stock or supplies (up to 25 lbs)

Must be available some evenings and weekends. Please send your resume and cover letter to [e-mail]. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.