Office Services Concierge

JLL; Cambridge; On-site; CAD 40,000 - 55,000; Full time

Job summary

JLL, a leading provider of real estate services, is seeking an Office Services Concierge in Cambridge, Ontario. The role involves supporting office operations, managing facilities, and assisting with client relations. Ideal candidates will have over 2 years of relevant experience and be skilled in communication, organization, and customer service. Join JLL to help shape a brighter future in real estate.

Qualifications

• 2+ years of relevant experience or a combination of education and experience.
• Experience in real estate or facility management is an asset.
• Demonstrated proficiency with all applicable software packages.

Responsibilities

• Assist with reception duties and greet visitors.
• Maintain office supplies and oversee office facilities.
• Develop and maintain client relationships.

Skills

Communication

Organizational Skills

Customer Service

Education

Post-secondary education

Business/Office Administration related program

Tools

MS Windows

MS Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location:Cambridge, Ontario (Head Office) with frequent travel to Toronto, Ontario

Position Overview:The Office Services Concierge will provide comprehensive support to the site, encompassing operational office activities in event set up, reception support, vendor oversight, equipment and supplies, maintenance and operations.

Key Responsibilities:

Office Services:

• Assist with reception duties, including greeting visitors and accepting deliveries.
• Answer or redirect general inquiries in person, by telephone, and via email, responding independently when appropriate.
• Utilize discretion and judgment to screen visitors and telephone calls, notifying appropriate personnel.
• Support the planning, coordination, setup, and clean-up of various events and activities such as training sessions, team events, organizational town halls, and meetings.
  

Supplies and Inventory:

• Maintain office supplies, arrange necessary maintenance, and place supply orders as needed.
• Monitor and order office supplies.
• Source and obtain pricing information for office supplies and equipment.
• Open and distribute incoming mail and faxes.
  

Mail Room and Administration:

• Collect, verify, and input data into various spreadsheets and databases.
• Format, word process, edit, and proofread a variety of documents and materials.
• Maintain document filing systems, both electronic and hard copy.
• Classify, sort, and file correspondence, records, and other documents.
• Update and maintain confidential files and records.
• Handle sensitive material in accordance with established policies.
• Assemble, copy, collate, and disseminate various documents and materials.
• Prepare outgoing mail, faxes, and courier shipments.
  

Facilities Services:

• Oversee the maintenance and upkeep of office facilities, ensuring a clean, safe, and functional environment.
• Coordinate with vendors and service providers for building maintenance, repairs, and improvements.
• Conduct regular inspections of the office premises to identify and address any maintenance issues.
• Manage the setup and arrangement of office furniture and equipment.
• Ensure compliance with health and safety regulations and company policies.
• Assist with space planning and office layout adjustments to optimize workspace utilization.
• Support the implementation of sustainability initiatives within the office environment.
• Respond promptly to facility-related emergencies and issues, coordinating with relevant personnel to resolve them.
• Maintain records of maintenance activities and service requests.
  

Client Relationships:

• Proactively develop and maintain client relationships, ensuring that expected service levels are achieved.
• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Deliver exceptional quality of service, as reflected by client feedback.
• Utilize discretion and judgment to screen visitors and telephone calls, notifying appropriate personnel.

Qualifications:

• Post-secondary education is an asset.
• 2+ years of relevant experience or a combination of education and experience.
• Experience in the real estate or facility management sector is an asset.
• Business/Office Administration related program is an asset.
• Demonstrated proficiency with all applicable software packages, including MS Windows and MS Office (Word, Excel, Outlook, PowerPoint).

Location:

On-site –Cambridge, ON

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.