Office Nurse, Heywood Medical Group, Summit Family Practice, 40 Hours, Days, Monday - Friday, 8[...]

Overview

Heywood Healthcare values our employees! We offer competitive wages, great benefits, and generous earned time off. Come work where you will matter!

Hours: 40 Hours, Monday - Friday, 8:00AM - 4:30PM

Job Summary

Under the direction of Management, Provider (Physician or APP), and/or nursing lead (if applicable), the incumbent is responsible for assisting with patient care and triage. Must participate in customer service and patient satisfaction initiatives. Must learn and perform new standards and processes as they are implemented and complete any assigned training. Other duties and locations as assigned.

Responsibilities

Organizational Expectations

Behavioral Attributes: The following behavioral attributes are required: achievement motivation, concern for order, flexibility, initiative, self-confidence, customer service oriented, interpersonal effectiveness, teamwork, analytical thinking, and information seeking.

Essential Functions

• Conduct interactions with everyone in a friendly, courteous, and respectful manner.
• Go out of his/her way to offer assistance to others. If he/she cannot offer assistance, then find someone who can.
• Advocate to ensure privacy and confidentiality while helping others to maintain awareness.
• Maintain a clean and safe practice and hospital.
• Respond appropriately and immediately in emergency situations.
• Maintain a safe and healthy environment for patients, visitors, and/or staff to provide the highest level of physical comfort and minimize risk and injury.
• Ensure compliance with regulations to maintain accreditation and licensure.
• Comply with the Heywood Healthcare Attendance and Tardiness Policy.
• Complete all Heywood Healthcare and Department Specific Mandatory requirements in the prior calendar year.
• Report incidents in a timely and effective manner.
• All employees with direct patient contact are responsible for actively engaging in the practice of, monitoring, and enforcing compliance with hand hygiene.
• Clinical duties include: patient care, telephone triage, patient education, obtaining and recording patient health information including vitals and injections.
• Communicate normal and abnormal lab results with patients and communicate clinical plan and significance.
• Complete tasks associated with clinical inbox/practice buckets (personal, practice referral, medical record, and others assigned) proficiently and in a timely manner.
• Queue orders and prescriptions as directed and according to practice procedure.
• Utilize MassPat/Prescription Monitoring program as directed and according to practice procedure.
• Competently manage provider controlled substance registry program as directed and according to practice procedure.
• Prepare forms and educational materials as directed by Provider to be communicated to and/or mailed to patients.
• Provide mentoring to other clinical staff (such as Medical Assistants).
• Room patients and begin basic documentation for medical provider.
• Perform Phlebotomy services and administer vaccines.
• Perform basic office laboratory procedures such as urinalysis, urine culture, hematocrit, sed rate, mono spot, pregnancy tests, throat cultures, and related procedures.
• Coordinate patient flow and prepare patients for examination. Take and record vital signs and EKGs. Document intake assessment. Assist physician and others in clinical procedures as required or directed.
• Manage State Vaccine program under the direction of the Nurse Manager.
• Obtain necessary prior authorizations for ordered medications, procedures, and diagnostic studies as required or directed.
• Maintain records, reports, logs, and other statistical information as required or directed.
• Prepare and sterilize instruments and equipment according to procedure to support infection control.
• Process Medical Records incoming and outgoing according to practice guidelines and regulations.
• Maintain assigned office and/or clinical supplies. Assure accurate inventory of supplies based on approved levels. Rotate stock as required. Initiate requisitions for re-supply or special items.
• Perform a variety of clerical functions to support the office such as answering telephone, scheduling in-office appointments, taking messages accurately, and routing appropriately.
• Comply with established departmental policies, procedures, and objectives.
• Comply with all health and safety regulations and requirements.
• Attend a variety of meetings, conferences, training, and seminars as required or directed.
• Demonstrate use of quality improvement in daily operations.
• Respect diverse views and approaches, and contribute to maintaining an environment of professionalism, tolerance, civility, and acceptance toward all employees, patients, and visitors.
• Provide coverage when needed at other locations within Heywood Medical Group.

Statement of Other Duties

This document describes the major duties and responsibilities for this job and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that employees may be asked to perform job-related duties beyond those explicitly described.

Qualifications

Job Requirements

Required Licenses:

• Current Massachusetts RN or LPN License required.
• Current BLS certification required.

Required Skills:

• Excellent written and verbal communication skills required.
• Excellent customer service skills required.
• Ability to prioritize tasks in a busy environment.
• General comfort level with computers/technology and ability to learn programs as needed.
• Knowledge of Electronic Medical Records preferred and word processing skills required.
• Ability to maintain strict compliance with HIPAA regulations is required.
• Must be able to work flexible shifts; some evenings & weekends may be required.
• Reliable transportation in order to travel between locations is also required.

Minimum Work Experience:

• One (1) year experience as an RN or LPN in a medical office setting preferred.

Functional Demands

Physical Requirements:

Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Frequently reaches (extending hands and arms in any direction), and handles (seizing, holding, grasping, turning, or working with hands).