Enable job alerts via email!

Office Manager - Plastic and Reconstructive Surgery - Regular Full-time 2025-14190 (2025-14190)

Sunnybrook

Toronto

On-site

CAD 75,000 - 80,000

Full time

14 days ago

Job summary

Sunnybrook Health Sciences Centre is seeking an Office Manager for Plastic Surgery Associates. The role involves overseeing operational functions, managing staff, and ensuring quality care delivery. The ideal candidate will have a strong leadership background in medical office environments, with skills in conflict resolution, financial management, and IT support.

Benefits

Standard health and dental benefits after 6 month probation
3 weeks vacation per year

Qualifications

  • Minimum 3 years of office or practice management in a medical or hospital setting.
  • Proven success in driving operational improvement in healthcare.

Responsibilities

  • Supervise support staff including administrative and nursing personnel.
  • Manage financial reports and liaise with accounting firms.
  • Oversee scheduling and monitor adherence to operating protocols.

Skills

Leadership
Interpersonal Skills
Conflict Resolution
Project Management
IT Support

Tools

Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook

Job description

Position Summary

Sunnybrook Plastic Surgery Associates (SPSA), within the Division of Plastic Surgery at Sunnybrook Health Sciences Centre, is seeking a highly organized, detail-oriented Office Manager. This individual will play a key operational role in supporting the delivery of high-quality plastic surgical care, overseeing administrative functions, and managing staff and financial systems. The ideal candidate is a proven leader with strong time management and interpersonal skills, and a successful background in medical office environments.

Key Responsibilities

Staff Performance

  • Supervise, from an organizational perspective, a team of support staff, including administrative, nursing, and research personnel
  • Design, implement, and maintain HR policies and systems
  • Conduct performance appraisals and assess training needs
  • Set individual goals and evaluate staff performance
  • Manage recruitment, onboarding, and training of new employees
  • Address staff grievances and handle disciplinary matters
  • Ensure compliance with fire, health, and safety regulations
  • Foster a culture of teamwork and effective conflict resolution
  • Communicate directives from SPSA Principals to staff

Financial Management

  • Liaise with external accounting firms and generate financial reports
  • Order clinical and office supplies within the divisional budget
  • Coordinate payments through the Sunnybrook Foundation

Operations

  • Lead the implementation and ongoing management of Accuro EMR system
  • Oversee scheduling, vacation tracking, and attendance for staff
  • Manage short- and long-term staff absences; step in when necessary
  • Monitor adherence to operating protocols and foster continuous improvement
  • Maintain office cleanliness and compliance with record retention policies
  • Coordinate administrative support for Residents, Fellows, and Medical Students
  • Ensure SPSA is in compliance with government legislation and medical regulations
  • Maintain shared medical equipment and coordinate necessary repairs
  • Contribute to initiatives aligned with SPSA’s organizational mission and goals

Productivity

  • Design organizational systems to enhance efficiency and productivity
  • Continuously evaluate and improve practice operations and EMR utilization
  • Develop protocols to meet clinical and administrative objectives
  • Address patient complaints and evaluate patient feedback
  • Provide IT support, including hardware, software, and server management

Qualifications

  • Minimum 3 years of office or practice management in a medical or hospital setting
  • Proven success driving operational improvement in healthcare environments
  • Strong leadership with ability to mentor, coach, and hold staff accountable
  • Excellent interpersonal skills with ability to collaborate across diverse teams
  • Conflict resolution, project management, and team facilitation expertise
  • Competency in accounting and business reporting practices
  • Advanced verbal and written communication
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Ability to learn and manage EMR platforms and hospital databases
  • Comfortable liaising with IT service providers and updating staff on tech-related changes

Salary Range

$75,000 – $80,000, based on the level of management experience

Benefits: standard health, dental, commencing after 6 month probation period

Vacation: 3 weeks per year
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.