Office Manager - London Ontario

Back in Motion Rehab Inc.; London; On-site; Full time

Job summary

An established industry player is seeking a dedicated Office Manager to oversee daily operations at their clinic. This pivotal role involves providing administrative support, managing client interactions, and ensuring a safe and efficient work environment. The ideal candidate will excel in communication, possess strong organizational skills, and have a background in healthcare administration. Join a dynamic team where your contributions will help facilitate the smooth running of operations, support staff and clients, and enhance the overall clinic experience. If you're passionate about making a difference in a healthcare setting, this opportunity is perfect for you.

Qualifications

• Minimum of 1 year in an administrative role, ideally in healthcare.
• Relevant courses or diploma in healthcare administration preferred.

Responsibilities

• Manage daily operations and provide administrative support.
• Coordinate staff schedules and assist with client inquiries.
• Serve as Health and Safety Representative and manage documentation.

Skills

Administrative Support

Clerical Skills

Communication Skills

Data Entry

Customer Service

Health and Safety Knowledge

Education

Diploma in Healthcare Administration

Relevant Courses in Administration

Job description

POSITION TITLE: Office Manager

REPORTS TO: Senior Administrative Manager

STATUS: Permanent, Full-time

LOCATION: London, Ontario Clinic (On-site Work)

HOURS OF WORK: Full-time (Monday to Friday, 8:30 PM to 4:30 PM)

SALARY: $28.85/hour

Summary: The Office Manager will report to the Senior Administrative Manager and is responsible for ensuring the smooth daily operations of the clinic. This role involves providing clerical and administrative support to staff, visitors, and clients, providing return to work coordination, as well as collaborating with Back in Motion's Corporate Resources, Health and Safety, and Human Resources. The person will serve as the primary point of contact for activities related to facilities, purchasing, health and safety, new hire orientation, and security while managing administrative requests that affect the clinic.

Responsibilities:

Reception & Administrative Support:

• Manage incoming calls and inquiries via phone and email
• Schedule appointments and assist walk-in clients
• Follow up with clients on appointments and ensure cancellations are handled appropriately
• Prepare and restock treatment rooms before and after appointments
• Maintain cleanliness and organization of linens and materials
• Coordinate staff schedules and fill absences, reporting any issues to the Senior Administrative Manager
• Train and mentor administrative staff while ensuring excellent client relations

Data Entry & Billing:

• Create and update client records and databases
• Ensure cleanliness of facilities and the upkeep of office equipment
• Apply referral source payments for your site
• Manage billing and invoicing procedures, ensuring accuracy and timeliness

IT & Facilities:

• Act as the liaison for facility and computer needs, reporting issues to Facilities and/or IT
• Monitor and report on the quality of repairs and janitorial services
• Manage keys and security access for the facility, ensuring proper communication with contractors and service technicians

Purchasing:

• Verify and process approvals for purchasing needs
• Maintain office and clinic supplies to avoid emergencies in ordering

Human Resources:

• Welcome and orient new staff members, introducing them to the team
• Set up new staff on the computer system and facilitate necessary access and resources
• Collaborate with HR for new hire orientations and documentation

Health and Safety:

• Serve as the Health and Safety Representative, conducting orientations and policy updates
• Facilitate monthly committee meetings, ensuring required certifications are up to date
• Maintain safety documentation and conduct audits and inspections as needed

Return to Work Coordination:

• Assist clinicians and clients (injured workers) in implementing and following the procedures of the return to work plan.
• Work with case management teams to provide administrative support.
• Assist clinicians in documenting, monitoring, coordinating, tracking the following:
• Return-to-work plans and goals
• Respond to inquiries about claim status
• Enter data into systems to set benefit rates
• Process requests
• Collaborate with case workers, employers, and service providers
• Liaise with external stakeholders to organize meetings, scheduling Job Site Visits (JSVs), case conferencing, etc. on behalf of the clinicians

Miscellaneous:

• Gather feedback from stakeholders and distribute relevant information to staff
• Coordinate meetings and liaise with various departments to resolve site issues
• Perform additional duties as assigned to support clinic operations

QUALIFICATIONS:

• Minimum of 1 year in an administrative role, ideally in a supervisory capacity within a similar healthcare environment
• Relevant courses or a diploma in healthcare administration or related field preferred

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Administrative

Industries: Internet Publishing