Office Manager - Kelowna IJC

Are you passionate about working in a career that creates culturally safe spaces and warm client experiences for Indigenous people who have encountered the colonial justice system? The BC First Nations Justice Council is looking for an Office Manager to join us at the Kelowna Justice Centre.

The IJC Office Manager is responsible for promoting a culturally safe and supportive work environment and maintaining the overall flow of the office. This position is responsible for ensuring that the office runs efficiently by providing employees with necessary resources and tools. The IJC Office Manager tracks the admin team schedules to ensure coverage of key roles to maintain IJC operations during business hours.

Job Duties And Responsibilities

• Manage client experience and ensure a culturally safe experience for anyone coming into the office and maintain accessibility in both availability and warmth of services.
• Work closely with the Managing lawyer(s) to ensure an overall collaborative operation of the Indigenous Justice Centre.
• Ensure office operations run smoothly and provide preventative measures by identifying issues.
• Implement established policies and procedures, measure outcomes against standards, and improve operational flow when identified.
• Oversee office interactions, responding to requests and questions.
• Maintain office efficiency by organizing procedures, handling correspondence, managing filing systems, and overseeing office maintenance, supplies and equipment uninterrupted function.
• Provide direct administrative supports as needed, including scheduling appointments, meetings, and events as needed.
• Assist with office space/infrastructure scheduling, maintenance, and planning (moves, adds, and changes to workstations).
• Liaise with other staff to share and exchange information and provide guidance as appropriate.
• Assist with recruiting and interviewing prospective employees.
• Assist with training and successfully onboarding new hires.
• Maintain confidentiality of client-related information.
• Participate in IJCs proactive approach to staff wellness.
• Compile information for annual and other reports and ensure comprehensive statistics are maintained as required.
• Contribute to the collaborative approach to wrap-around services in the Indigenous Justice Centres.
• Work together with the IJC team to maintain a welcoming, high-functioning centre by supporting colleagues and community partners, as assigned.
• Cover reception desk as required.
• Comply with BCFNJC policies and procedures.
• Other duties as assigned.

Qualifications And Work Experience

• A diploma or certificate in Business Administration/Management or in another recognized academic discipline related to the position.
• 3-5 years' experience working as an office manager or a similar role or the equivalent combination of education and experience.
• Knowledge of local and urban Indigenous cultures is preferred.
• Excellent interpersonal and communication skills.
• Knowledge of MS Office programs including (Word, Excel, Outlook, PowerPoint).
• Knowledge of the WorkSafeBC requirements that apply to the work under your supervision and make sure those requirements are met.
• Experience in managing employees, coaching, and mentoring staff.
• Self-motivated individual with the ability to work with minimal supervision in a team-oriented setting.
• Knowledge of clerical practices and procedures and organization management principles.
• Strong time-management and people skills, flexibility, and multitasking ability.
• Strong organizational, file management skills, stress management and time management skills.
• Ability to maintain confidentiality, problem solve and take initiative.
• Understanding of interdisciplinary approach and respect for non-legal supports.
• Commitment to collaborative team environment.
• A clear criminal reference check (CPIC) and Vulnerable Sector Clearance will be a condition of employment.

Reporting: IJC Regional Supervisor
Locations: Kelowna, BC
Office Type: In-Office
Salary: $65,000 - $80,000 annually
Benefits: Extended benefits package that includes health and dental, personal days, paid vacation, and RRSP/TFSA savings plans
Hours: Full-time (35 hours/week); 8:30 am - 4:30 pm Mondays to Fridays

While we recognize the value of diversity in the workplace and welcome applications from people of all backgrounds, preference will be provided to Indigenous applicants in accordance with section 41 of the BC Human Rights Code. Candidates of Indigenous background are encouraged to self-identify on their application.