Office Manager and Commercial Manager – Kitchener Office

KRGinsure; Kitchener; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A prominent insurance agency in Kitchener seeks an experienced Office and Commercial Manager to lead the Commercial Risk Placement team. Responsibilities include enhancing client experience, collaborating with teams for operational efficiency, and ensuring service standards. The ideal candidate has significant experience in insurance management and holds a RIBO License. This role offers an attractive compensation package with hybrid work flexibility.

Benefits

Attractive compensation package

Commission incentives

Matching Group RRSP contributions

Two paid personal days

Professional development reimbursement

Free parking

Qualifications

• 5+ years of insurance operational management.
• 3+ years of commercial risk placement experience.
• Knowledge of insurance industry regulatory environment.

Responsibilities

• Lead the Commercial Risk Placement team and enhance client experience.
• Collaborate with sales and personal lines team for efficiency.
• Develop recommendations for process improvements.

Skills

Strategic Leadership

Operational Efficiency

Client Relationship Management

Project Management

Team Development

Education

Post-secondary education (e.g., CIP, CAIB, CRM, Bachelor's)

RIBO License

Tools

Microsoft 365

Applied EPIC

Job description

We’re seeking an experienced and strategic Office and Commercial Manager to join our Kitchener office. In this role, you'll collaborate with cross-functional teams to drive operational efficiency and support corporate objectives. You will also provide direct leadership to our Commercial Risk Placement Team and act as a key liaison with Head Office.

Key Accountabilities

Reporting to the EVP, Commercial Lines, you will lead the Commercial Risk Placement team, maximizing client experience and ensuring service standards are achieved. You will also collaborate with the regional sales team and personal lines team towards greater operational efficiency and processes to achieve corporate objectives.

• Be a Senior Leader to our Commercial Risk Placement Team (Kitchener)
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service, or products.
• Lead short-term, defined-scope projects to support regional and corporate goals.
• Support onboarding of new team members.
• Develop and maintain positive relationships with all of our business partners.
• Liaison with our Head Office on regional matters.
• Assist with Regional administration duties as needed
• Assist in resolving technical issues.

Required Job Qualifications:

• Post-secondary education (ie: CIP, CAIB, CRM, Bachelors….)
• RIBO License required
• 5 plus years of insurance operational management
• 3 plus years of commercial risk placement experience
• Knowledge of requirements within insurance industry regulatory environment
• Intermediate knowledge of Microsoft 365 product suite
• Working knowledge of Applied EPIC

Why Join Us:

We offer an attractive compensation package and commission incentives. In addition to vacation, sick time, and a comprehensive group health benefits package, we also provide:

• Hybrid work flexibility
• Matching Group RRSP contributions
• Two paid personal days each year
• Professional membership fees (including RIBO, IBAO, IIC)
• Professional development and educational reimbursement
• Free parking and professional office space

RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Administrative

• Industries

  Insurance and Insurance Agencies and Brokerages

Referrals increase your chances of interviewing at KRGinsure by 2x

Get notified about new Office Manager jobs in Kitchener, Ontario, Canada.

Waterloo, Ontario, Canada CA$80,000 - CA$110,000 3 weeks ago

Opportunity TypeFull-time associate wanted

Customer Service Representative, Retail Operations

Senior Manager, Security and Facilities Operations

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.