Office Manager

Job Description

The Office Manager is responsible for all aspects of office routines and clerical duties for residents and employees in the retirement residence. They will assist in maintaining a safe and secure environment for residents, visitors, and staff.

Responsibilities include but are not limited to:

1. Responding to resident or family inquiries/concerns and ensuring appropriate action is taken within decision-making authority or escalating to the General Manager;
2. Overseeing and coordinating front desk staff;
3. Participating as a team member and supporting other team members;
4. Maintaining accounting records for the residence;
5. Preparing resident billings and handling billing/payment inquiries;
6. Performing payroll duties for staff wages and salaries;
7. Maintaining employee records related to hours, absences, and leave;
8. Preparing bank deposits;
9. Welcoming and orienting new residents, family members, and visitors;
10. Communicating effectively and courteously with residents, family, visitors, and volunteers;
11. Following health and safety policies, including fire and safety programs, and reporting hazards;
12. Sorting incoming mail and managing outgoing mail;
13. Organizing workflow, coordinating meetings, and scheduling appointments.

Ideal Candidates Will Possess:

1. At least 2 years of related experience;
2. Post-secondary diploma or certificate in financial management or bookkeeping;
3. Experience in accounting or bookkeeping;
4. Experience in a retirement or healthcare setting is an asset;
5. Empathy and understanding of seniors and individuals with disabilities;
6. Ability to interact patiently with staff, residents, families, and professionals;
7. Strong written and verbal communication skills;
8. Initiative, good judgment, and supervisory skills;
9. Proficiency in Microsoft Office, especially Excel and Word.

About Us

At Chartwell, we’re committed to Making People’s Lives Better — for our residents, their families, and our employees. Join our diverse and caring team dedicated to providing personalized, meaningful experiences within our communities.

We value diversity and inclusivity, hiring individuals whose skills contribute to our success and reflect our communities. We are an equal opportunity employer and welcome applications from all qualified candidates, including people with disabilities. For assistance with the application process, contact accessibility@chartwell.com or call 1-888-663-6448.

We appreciate your interest; only those selected for further consideration will be contacted.