Office Manager

WC Operating (Ontario-1); Kitchener; On-site; CAD 51,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation package

Two-week onboarding program

RRSP matching program

Generous vacation time

Job summary

Cogir Senior Living is seeking an Office Manager to support retirement residence operations. You will handle behind-the-scenes activities, engage with residents, and maintain accurate records.

You’ll also manage accounting functions (AR/AP, payroll and scheduling) and lead a reception team to ensure a welcoming first impression and smooth sales experience. The role requires flexibility due to 24/7 operations, with opportunities to advance within the organization and participate in comprehensive

Qualifications

• Prior office management/administrative experience preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• Ability to handle confidential information with discretion.

Responsibilities

• Engage with residents and address their needs and concerns.
• Manage resident records and maintain up-to-date documentation.
• Oversee Accounts Receivable, Accounts Payable, Payroll & Benefits and Scheduling.
• Lead and support team members to deliver consistent, high-quality service.
• Ensure administrative processes comply with internal policies and regulatory standards.
• Oversee reception, train staff, and manage the reception desk when needed.

Skills

Customer service

Organization

Attention to detail

Communication

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus - Creativity - Excellence

We're seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

Are you a customer service professional with strong administrative & accounting skills? Do you enjoy a fast-paced environment and meeting deadlines? Are you ready to take your experience to the next level?

As our next Office Manager, you will be a pivotal member of our Retirement management team focused on handling all the behind-the-scenes activities that happen within the retirement residence.

In this role, your primary focus will be engaging with residents, ensuring all their needs are met and working through any concerns they bring forth. You will also manage resident records, ensuring they are up to date.

You will handle accounting functions for the residence including Accounts Receivable and Accounts Payable, Payroll & Benefits and Scheduling, ensuring accuracy and timely processing.

In addition, you will lead and engage team members dedicated to consistently delivering an exceptional living experience for our residents.

This role also has a strong focus on ensuring all administrative processes are in compliance with internal and regulatory compliance standards.

As this position involves managing within a 24/7 operation, you must maintain flexibility in your schedule. You will oversee the receptionists, providing training and guidance, and will personally manage the reception desk when necessary. Your role will encompass shaping the first impression of the new residents, both in person and over the phone, making your team's contribution pivotal to the overall sales experience.

Salary: $51,000 - $55,000/ annually

Perks and Benefits for the Office Manager:

We believe in rewarding our Office Managers for their results, hard work and dedication. Here are some of the appealing perks and benefits you can expect:

• Competitive Compensation Package : As an Office Manager, you will enjoy a lucrative compensation package. We offer a competitive salary that reflects your experience and expertise and eligibility to our department manager bonus plan. Additionally, there is an opportunity for annual merit increases, ensuring that your hard work and exceptional performance are recognized and rewarded.
• Comprehensive Onboarding and Training: We value your success and provide an extensive two-week onboarding program. This program is designed to equip you with the knowledge, skills, and tools necessary to excel in your role. We invest in your professional development from the start.
• Coaching and Mentoring: We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and Support Office teams, who will provide guidance, support, and mentorship. Their expertise and insights will help you reach your full potential as an Office Manager.
• Dedicated Support: We understand the importance of having a strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's administrative support, operational guidance, Legal or Finance with specific challenges, we are here to ensure your success.
• Flexible Benefits Plan: Your well-being is important to us. We offer a benefits plan that includes medical coverage, health and dental benefits, an Employee Assistance Program (EAP) for personal support, and a RRSP matching program to help you plan for your future.
• Generous Time Off: We recognize the importance of maintaining a healthy work-life balance. You will start with three weeks of vacation per year, along with additional sick and personal days. This time off allows you to recharge, spend quality time with loved ones, and take care of personal commitments.
• Rewards and Recognition: We want you to know that your efforts are valued by celebrating your dedication, hard work and career achievements. We do this through our service awards program and celebration stations.
• Career Growth Opportunities: We believe in fostering a culture of growth and advancement. As you excel in your role as an Office Manager, there are clear paths for career progression within the organization. You may have the opportunity to move into an Executive Director and national positions, allowing you to continue making a positive impact on our organization at a larger scale.

Now that you know a bit about the role and our perks and benefits, we are eager to learn more about your skills and experience. Here is what we look for.

Skills for success:

• Customer service
• Organization and time management
• Attention to detail
• Communication
• Problem-solving, conflict resolution
• Computer proficiency (Microsoft Office,