Office Manager

Habit Dentistry; Brantford; On-site; CAD 60,000 - 69,000; Full time

Job summary

A healthcare practice in Brantford is seeking an experienced Administrative / Front Office Manager to lead operations and drive practice growth. The ideal candidate will manage a team of 10, ensuring efficient patient scheduling and billing, while analyzing performance metrics. This full-time role offers up to $60,000 annually and includes benefits like paid time off and dental care.

Benefits

Company events

Dental care

On-site parking

Paid time off

Vision care

Qualifications

• Minimum 3 years of experience in an administrative or office manager role, preferably in healthcare.
• Strong ability to analyze data and drive operational improvements.
• Experience managing a team, including performance reviews.

Responsibilities

• Monitor clinic performance using KPIs to identify operational improvements.
• Oversee daily operations including patient scheduling and billing.
• Manage private and OHIP billing processes and inventory levels.
• Supervise and support a team of administrative and clinical staff.
• Act as liaison among physicians, staff, and external partners.

Skills

Leadership

Analytical skills

Communication

Organizational skills

Tools

Medical EMR systems

Microsoft Office Suite

Job description

We are seeking an experienced, detail-oriented, and dynamicAdministrative / Front Office Managerto lead daily operations and strategic practice growth at our Eye Clinic.

This role combines administrative excellence with operational leadership, and will oversee a team of 10 staff members. The ideal candidate has a strong understanding of clinical workflows, billing (OHIP and private), patient scheduling, and is also analytical—able to track KPIs, identify growth opportunities, and drive team performance.

Key Responsibilities:

1. Strategic & Operational Leadership:- Monitor and analyze clinic performance using key metrics (KPIs) to identify opportunities for operational improvement and revenue growth. - Work closely with the physician(s) to develop and implement short- and long-term business goals. - Hold weekly team meetings to communicate goals, review performance data, and resolve workflow issues. - Drive initiatives to improve patient satisfaction, referral volume, and operational efficiency.

2. Clinic Administration & Workflow Oversight:- Oversee day-to-day operations including patient scheduling, billing, inventory, and front-desk procedures. - Ensure all administrative staff are trained, supported, and held accountable to performance standards. - Maintain compliance with OHIP billing practices, documentation, and private pay services. - Ensure accuracy and timely submission of insurance forms and medical documentation.

3. Financial & Inventory Management:- Manage private and OHIP billing processes, including billing reconciliation and revenue tracking. - Monitor and control inventory levels of medical supplies and office consumables. - Forecast, plan, and approve supply orders to prevent shortages or overstocking.

4. Staff Management:- Supervise a team of ~10 administrative and clinical support staff. - Delegate daily tasks, approve schedules, and manage employee performance. - Assist with training and onboarding new team members. - Foster a positive, efficient, and accountable team culture.

5. Communication & Reporting:- Act as the primary liaison between physicians, staff, and external vendors/referral partners. - Prepare monthly performance reports including productivity, patient volume, financials, and staffing updates. - Maintain a professional, empathetic, and patient-centered communication approach.

Required Qualifications:

- Minimum 3 years’ experience in a similar administrative or office manager role, preferably in a healthcare setting.

- Demonstrated ability to analyze data, set goals, and drive operational improvements.

- Experience managing or leading a team, including performance reviews and workflow delegation.

- Proficient with medical EMR systems and office software (Microsoft Office Suite). - Excellent organizational, time management, and multitasking skills.

- Strong interpersonal and communication skills, both verbal and written.

- Ability to handle sensitive information with confidentiality and discretion.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Brantford, ON N3S 6T6: reliably commute or plan to relocate before starting work (required)

Experience:

• Management: 3 years (required)

Location:

• Brantford, ON N3S 6T6 (preferred)

Work Location: In person

Pay: Up to $60,000.00 per year