Office Manager

Habit Dental; Brantford; On-site; CAD 51,000 - 60,000; Full time

Job summary

A healthcare clinic in Brantford is seeking an experienced Administrative / Front Office Manager to lead daily operations and strategic growth. The ideal candidate will oversee a team and improve clinical workflows, patient satisfaction, and operational efficiency. A background in healthcare management with at least 3 years of experience is required. This full-time role offers a salary up to $60,000 per year along with various benefits.

Benefits

Company events

Dental care

On-site parking

Paid time off

Vision care

Qualifications

• Minimum 3 years experience in a similar administrative role, preferably in healthcare.
• Demonstrated ability to analyze data and improve operations.
• Experience managing a team and conducting performance reviews.

Responsibilities

• Monitor clinic performance using key metrics to identify operational improvements.
• Oversee daily operations including scheduling and billing practices.
• Manage billing processes and track revenue.

Skills

Leadership

Data analysis

Communication

Team management

Organizational skills

Tools

Microsoft Office Suite

Medical EMR systems

Job description

We are seeking an experienced, detail-oriented, and dynamicAdministrative / Front Office Managerto lead daily operations and strategic practice growth at our Eye Clinic.

This role combines administrative excellence with operational leadership, and will oversee a team of 10 staff members. The ideal candidate has a strong understanding of clinical workflows, billing (OHIP and private), patient scheduling, and is also analytical—able to track KPIs, identify growth opportunities, and drive team performance.

Key Responsibilities:

1. Strategic & Operational Leadership:- Monitor and analyze clinic performance using key metrics (KPIs) to identify opportunities for operational improvement and revenue growth. - Work closely with the physician(s) to develop and implement short- and long-term business goals. - Hold weekly team meetings to communicate goals, review performance data, and resolve workflow issues. - Drive initiatives to improve patient satisfaction, referral volume, and operational efficiency.

2. Clinic Administration & Workflow Oversight:- Oversee day-to-day operations including patient scheduling, billing, inventory, and front-desk procedures. - Ensure all administrative staff are trained, supported, and held accountable to performance standards. - Maintain compliance with OHIP billing practices, documentation, and private pay services. - Ensure accuracy and timely submission of insurance forms and medical documentation.

3. Financial & Inventory Management:- Manage private and OHIP billing processes, including billing reconciliation and revenue tracking. - Monitor and control inventory levels of medical supplies and office consumables. - Forecast, plan, and approve supply orders to prevent shortages or overstocking.

4. Staff Management:- Supervise a team of ~10 administrative and clinical support staff. - Delegate daily tasks, approve schedules, and manage employee performance. - Assist with training and onboarding new team members. - Foster a positive, efficient, and accountable team culture.

5. Communication & Reporting:- Act as the primary liaison between physicians, staff, and external vendors/referral partners. - Prepare monthly performance reports including productivity, patient volume, financials, and staffing updates. - Maintain a professional, empathetic, and patient-centered communication approach.

Required Qualifications:

- Minimum 3 years’ experience in a similar administrative or office manager role, preferably in a healthcare setting.

- Demonstrated ability to analyze data, set goals, and drive operational improvements.

- Experience managing or leading a team, including performance reviews and workflow delegation.

- Proficient with medical EMR systems and office software (Microsoft Office Suite). - Excellent organizational, time management, and multitasking skills.

- Strong interpersonal and communication skills, both verbal and written.

- Ability to handle sensitive information with confidentiality and discretion.

Job Type: Full-time

Benefits:

• Company events
• Dental care
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• Brantford, ON N3S 6T6: reliably commute or plan to relocate before starting work (required)

Experience:

• Management: 3 years (required)

Location:

• Brantford, ON N3S 6T6 (preferred)

Work Location: In person

Pay: Up to $60,000.00 per year