Office Customer Assistant (FT Ancaster)

Tepperman's; Golden Horseshoe; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading family-owned company as an Office Customer Assistant in Ancaster. This full-time role requires strong organizational and communication skills to support customers and collaborate with the sales team. Enjoy competitive wages, benefits, and a focus on employee growth in a dynamic environment.

Benefits

Competitive Wages

Pension-Matching Program

Annual Incentive Bonus

Staff Discounts

Comprehensive Benefits Package

Qualifications

• Strong customer service and communication skills.
• Exceptional organizational skills.
• Demonstrated problem solving abilities.

Responsibilities

• Delivering friendly, courteous and exceptional personalized customer service.
• Supporting customers with credit applications and data entry.
• Handling customer calls efficiently and professionally.

Skills

Organizational Skills

Communication Skills

Problem Solving

Job description

Job Description

Posted Friday, May 16, 2025 at 4:00 AM

Office Customer Assistant

Efficiency at Your Fingertips: Join Our Team with Our Stellar Office Customer Assistant!

This full-time position is in-person at our Ancaster Tepperman’s location is an immediate opportunity to join our team to fill an existing vacancy.

Candidates should have strong organizational skills, excellent communication skills for interacting with customers effectively. Additionally, adaptability and problem-solving abilities help them navigate various challenges and contribute to a dynamic team environment.

Why Work For Us

• We offer job stability like no one else, as we are a 100-year-old family-owned company.
• We provide competitive wages and pension-matching program.
• We offer a competitive annual incentive bonus and top it off with unbeatable staff discounts and other perks.
• We have a comprehensive benefits package with extended health care, critical illness coverage & life insurance.

Who You Are

• You are responsible for partnering with the sales team to accurately complete a variety of administrative duties including various credit and financing transactions.
• You are responsible for promptly supporting customers with credit applications and completing data entry to make the shopping experience exceptional .
• You will provide assistance in a timely manner to customers with inquiries and concerns.

Overview:

Reporting to the Credit and Office Manager, the Office Customer Assistant will collaborate closely with our sales team to handle various administrative tasks, particularly credit and financing transactions. Your role is crucial in ensuring an exceptional shopping experience for our customers by providing prompt support with credit applications and efficient data entry. To succeed in this role, you'll need strong communication, organizational skills and problem-solving abilities.

Reporting to the Credit and Office Manager, the Office Customer Assistant is responsible for:

• Delivering friendly, courteous and exceptional personalized customer service
• Ensuring that all point of sale and payment processes are handled accurately and efficiently
• Safeguarding cash on hand
• Assisting in the sales process as an active participant
• Promoting and selling Tepperman’s payment protection products and other services
• Identifying customer related problems and business process improvements
• Handling customer calls in a fast, efficient and professional manner, ensuring they are directed to the appropriate person/department successfully
• Filing invoices/credit applications promptly and accurately

Qualifications

• Consistent achievement of company and personal goals for sales and key performance measures.
• Strong customer service and communication skills.
• Demonstrated problem solving abilities.
• Exceptional organizational skills.
• High selling aptitude.

What Makes Us Different

At Tepperman’s we prioritize employee growth and development, offering opportunities for training and advancement within the organization. We foster a collaborative and inclusive work environment where all team members’ contributions are valued and recognized. Join us and be part of a team dedicated to excellence in financial services.

We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs.