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Office Coordinator

Pritchard Power West

Surrey

On-site

CAD 40,000 - 60,000

Full time

6 days ago

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Job summary

An established industry player is seeking a dedicated Office Coordinator to manage daily operations across branches. This role involves scheduling technicians, handling invoicing, and maintaining effective communication with customers and vendors. Ideal candidates will possess strong organizational skills and a friendly demeanor, ensuring a positive experience for all stakeholders. You'll thrive in a supportive environment that values teamwork and initiative, making a significant impact on the company's efficiency and customer satisfaction. Join a dynamic team and contribute to the success of a forward-thinking organization.

Benefits

Extended Health Care

Dental Care

Life Insurance

Company RRSP Matching

On-site Parking

Qualifications

Proficient in MS Office, especially Word and Excel.
Prior experience in administrative roles is essential.

Responsibilities

Coordinate and dispatch service technicians effectively.
Manage invoicing and procurement tasks for sales projects.

Skills

MS Office (Word, Excel)

Communication Skills

Organizational Skills

Customer Service

Multi-tasking

Education

High School Diploma

Post-secondary Education

Tools

ERP System

CRM System

The Office Coordinator is responsible for the daily administration for our Surrey and Calgary branches.

To be commensurate with experience and includes the company’s employee benefit package.

Education Required:

High School diploma at a minimum. Post-secondary education is considered an asset.

Experience Required:

Previous experience in a service dispatch, receptionist, or administrative position. Computer proficiency and a thorough knowledge of MS Office, particularly Word and Excel, at an intermediate level, is required. The capability to communicate effectively in English, both orally and written is necessary.

Primary Responsibilities and Accountability

Schedule, coordinate, and dispatch field service technicians.
Allocate parts and technician hours to work orders
Close out and invoice work orders
Coordinate sales projects, ensure timely procurement, communicate with customers and suppliers
Close out and invoice all sales projects
Enter all purchase orders into company ERP system, coding correctly for department and job number
Enter all invoices/packing lists into company ERP system, coded correctly for customer file, department, job and general ledger accounts
Respond/reply to general company inquires
Enter all work orders into service management program
Enter all sales opportunities into company CRM
Process warranty claims and answer customer warranty inquires
Procurement of parts/supplies for service and sales jobs
Cover email and telephone parts inquiries (vacation coverage only)
Demonstrate strong verbal and written communication with vendors and customers
Perform alpha/numeric filing as required
Maintain data in various databases, as required
Perform other duties as assigned and/or required by business needs
Follow all company policies and procedures
Always perform duties in a safe, efficient, and professional manner

Personal Attributes

Positive and friendly demeanor at all times
Team player
Creative ability and good business acumen
Superior interpersonal skills
Ability to multi-task and prioritize tasks
Take initiative and practice good decision making
Excellent organizational skills
Superior verbal and writing skills
Act as an ambassador for the company
Maintain confidentiality at all times
Extended health care
Dental care
Life insurance
Company RRSP Matching
On-site parking

Schedule:

Monday to Friday

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Administrative
Industries
Machinery Manufacturing

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