Office Coordinator

Generac Power Systems, Inc.; Mississauga; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dedicated team as an Office Coordinator, where you will play a vital role in coordinating generator installations and HVAC projects. This position offers the chance to ensure timely project completion while providing exceptional customer service. You will work closely with installation and field service teams, manage client communications, and utilize various software tools to enhance operational efficiency. This independent dealer is committed to quality and customer satisfaction, making it a great opportunity for those looking to grow in a supportive environment. If you are organized, tech-savvy, and passionate about customer service, this role is perfect for you.

Benefits

Company Paid Medical Insurance

Dental Insurance

401k Retirement Contribution

Paid Time Off (PTO)

Quality Work-Life Balance

Schedule Flexibility

Qualifications

• 2+ years of customer service experience is required.
• Proven knowledge of electrical, plumbing, or mechanical trades.

Responsibilities

• Coordinate generator installations and HVAC projects efficiently.
• Provide excellent customer interactions via calls and emails.

Skills

Customer Service

Communication Skills

Project Coordination

Technical Knowledge of Electrical/Plumbing

Education

High School Diploma or Equivalent

Tools

Client Relationship Management (CRM) Software

Scheduling Software

Spreadsheet Software

Job description

Be a part of something great by joining the team as an Office Coordinator at NW Heating & Air in Bremerton, WA! We are a locally owned team that serves the surrounding community with electrical, standby generator, and HVAC services. Having been in business 30 years, we have built a reputation for the highest quality work and develop trusting relationships with our customers.

What you’ll do:

1. Coordinate generator installations and HVAC projects to ensure timely and efficient completion.
2. Provide an excellent first impression with customer interactions that include incoming calls, scheduling service work and appointments, and email communications.
3. Partner with the installation and field service teams on current and upcoming projects, utilities, local inspection authorities, and contracts.
4. Utilize internal software that includes client relationship management (CRM) systems, as well as learn new programs.
5. Ensure technicians meet service call targets, conduct regular follow-ups with homeowners, and uphold company values in every interaction.

What you’ll bring:

1. High school diploma or equivalent.
2. 2+ years of experience within customer service.
3. Proven knowledge of power generation, electrical, plumbing, mechanical, or utility trades.
4. Experience with contract and technical terminology throughout various municipalities.
5. Computer savvy, as you'll coordinate scheduling, dispatch, spreadsheet, and client relationship management (CRM) software.

Benefits:

1. Company paid medical insurance.
2. Dental insurance.
3. 401k retirement contribution.
4. Paid time off (PTO).
5. Quality work-life balance and schedule flexibility.

**This job is with an independent Generac dealer and not for employment with Generac Power Systems, Inc.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.