Office Coordinator

Welldiagnostics; Canada; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Training and professional development

Corporate discounts and referralBonuse

Travel opportunities with mileage and…

Job summary

WELL Health Diagnostic Centres in Canada is seeking an Operations Coordinator to manage day-to-day clinic support, staffing, scheduling and workflow across multiple sites. You’ll work with clinic managers to ensure coverage, handle sick/vacation requests, and support incident reporting and QA meetings.

The role emphasizes organizational skills, communication, teamwork, and ability to adapt in a fast-paced healthcare environment.

Qualifications

• Must have strong verbal and written communications skills.
• Must have exceptional interpersonal skills.
• Must be well organized and have the ability to prioritize activities on an ongoing basis; adapting to changing needs.
• Is able to foster a team environment within an interdisciplinary environment.
• Preference given to those with previous Imaging experience.
• Must have minimum of 3 years’ supervisory experience within a healthcare setting.
• Post-secondary education preferred.

Responsibilities

• Coordinate staffing including staff schedules, managing sick calls and vacation requests
• Work collaboratively with other operation coordinators or clinic managers, share resources, human and otherwise, on an as needed basis.
• Ensure that patient and physician concerns are handled in a timely manner and escalates to the clinic manager as necessary.
• Establish and monitors inventory and ordering controls; orders supplies.
• Assist employees in the completion of incident reports
• Coordinate new employees/student orientations to the clinic
• Assist with facility maintenance and escalates to clinic manager as necessary
• TLD submission and employee notification
• Record & document minutes at clinic staff and QA meetings
• Address employee concerns, such as payroll, and ensure policies and procedures are adhered to
• Work with clinic manager on workflow and efficiency reviews
• Report any technical and/or quality issues to the clinic manager
• Monitor the equipment maintenance programs
• Work collaboratively with technical staff, elevate equipment issues/downtime as appropriate, ensuring that downtime is minimized
• Assist the clinic manager in preparation for CPSO inspections, compiling required data, records and employee/Radiologist information
• Work collaboratively with the clinic manager, ensure that performance reviews/appraisals are completed for all employees at assigned clinics.
• Work with the clinic manager, ensures that the assigned clinics are staffed properly.
• Under the guidance of the clinic manager, has authority to “manage” all clinic staff ensuring the efficient and effective operations at each clinic of responsibility.
• Assist with organizing coverage in support roles (reception, booking, etc.) when staff are sick or on vacation.

Skills

Verbal and written communication

Interpersonal skills

Organization & prioritization

Teamwork

Imaging experience

Supervisory experience

Education

Post-secondary education

Job description

WELL Health Diagnostic Centres is the largest operator of independent diagnostic health facilities in Ontario. More than 15,000 healthcare providers refer their patients to WELL Health Diagnostic Centres’ 60+ accredited locations for OHIP and AHCIP-covered cardiology, radiology, respirology, and sleep diagnostic services. We are committed to delivering shorter wait times, faster report turnaround, and the highest standard of patient care.

WELL Health Diagnostic Centres is a top employer of choice! We are dedicated to attracting, developing, and retaining the best healthcare professionals in the industry. We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from The Globe and Mail, and the Consumer Choice Award.

Why Join WELL Health Diagnostic Centres?

• Compassionate & Connected Healthcare: Join a team of 1,000+ healthcare professionals across Canada dedicated to delivering excellent patient care while upholding the highest clinical standards.
• Employee Wellness: We support your overall work-life balance and offer full access to our group medical benefits and external wellness platforms to support you in thriving both personally and professionally.
• Competitive & Comprehensive Compensation: Enjoy competitive pay, extended health and dental benefits, paid time off, and exclusive perks through Perkopolis with 5,000+ discounts.
• Grow with a Leading Organization: With 60+ clinics across Canada and upcoming rapid expansion, you’ll have the opportunity to advance your skills and build a meaningful career.
• Collaborative & Supportive Culture: Work in a team-oriented environment with strong leadership, mentorship opportunities, continuing education support, training and development support, internal mobility, and clear pathways for career growth.

Manages the day-to-day work assignments within the support areas and modalities at the clinic, ensuring all necessary duties are covered. Re-adjusts staff schedules to allow for sick/vacation coverage as needed.

Responsibilities:

• Coordinate staffing including staff schedules, managing sick calls and vacation requests
• Work collaboratively with other operation coordinators or clinic managers, share resources, human and otherwise, on an as needed basis.
• Ensure that patient and physician concerns are handled in a timely manner and escalates to the clinic manager as necessary.
• Establish and monitors inventory and ordering controls; orders supplies.
• Assist employees in the completion of incident reports
• Coordinate new employees/student orientations to the clinic
• Assist with facility maintenance and escalates to clinic manager as necessary
• TLD submission and employee notification
• Record & document minutes at clinic staff and QA meetings
• Address employee concerns, such as payroll, and ensure policies and procedures are adhered to
• Work with clinic manager on workflow and efficiency reviews
• Report any technical and/or quality issues to the clinic manager
• Monitor the equipment maintenance programs
• Work collaboratively with technical staff, elevate equipment issues/downtime as appropriate, ensuring that downtime is minimized
• Assist the clinic manager in preparation for CPSO inspections, compiling required data, records and employee/Radiologist information
• Work collaboratively with the clinic manager, ensure that performance reviews/appraisals are completed for all employees at assigned clinics.
• Work with the clinic manager, ensures that the assigned clinics are staffed properly.
• Under the guidance of the clinic manager, has authority to “manage” all clinic staff ensuring the efficient and effective operations at each clinic of responsibility.
• Assist with organizing coverage in support roles (reception, booking, etc.) when staff are sick or on vacation.

Qualifications, Experience & Requirements:

• Must have strong verbal and written communications skills
• Must have exceptional interpersonal skills
• Must be well organized and have the ability to prioritize activities on an ongoing basis; adapting to changing needs
• Is able to foster a team environment within an interdisciplinary environment
• Preference given to those with previous Imaging experience
• Must have minimum of 3 years’ supervisory experience within a healthcare setting
• Post-secondary education preferred

What Sets You Apart

You bring a positive, professional attitude, enjoy working both independently and collaboratively, and treat everyone with respect, dignity, and kindness. You’re curious, dependable, and take pride in keeping things running smoothly behind the scenes.

What We Offer

• Training and professional development support
• Corporate discounts and referral bonuses
• Travel opportunities with mileage and travel premiums (where applicable)

WELL Health Diagnostic Centres does not use artificial intelligence-assisted tools as part of the recruitment process.

This role is for an existing vacancy. The expected hiring range for this role is from $23 - $25 per hour. Final compensation is determined based on market location, job-related knowledge, skills, experience level, and internal equity. Candidates with significantly more experience may be considered at a higher level with adjusted compensation for certain roles.

Follow us on LinkedIn: www.linkedin.com/company/welldiagnostics.ca

WELL Health Diagnostic Centres welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

WELL Health Diagnostic Centres is an equal opportunity employer. If you require accommodation for a disability at any stage of the recruitment process, please notify Human Resources.