Office and Program Clerk PT

City of Kitchener; Kitchener; On-site; CAD 60,000 - 80,000; Part time

Job summary

The City of Kitchener seeks an Office and Program Clerk to ensure effective operation at community centers. This part-time position focuses on delivering exceptional customer service and administrative support, ideally suited for individuals with strong organizational and communication skills. Availability for flexible shifts including evenings and weekends is required.

Qualifications

• Minimum one year of related experience required.
• Proficient in Microsoft Office applications.
• Able to demonstrate excellent interpersonal communication skills.

Responsibilities

• Attend to day-to-day operations with a focus on customer service and administration.
• Manage inquiries about rentals and registrations.
• Support community events and initiatives within the center.

Skills

Customer Service

Organizational Skills

Communication Skills

Analytical Skills

Behavior Management

Education

High School Diploma

Tools

Microsoft Office

Job description

Office and Program Clerk

Job Status: Continuous Part-Time

Pay & Grade: $28.30 to $35.12HourlyGrade:4(Under Review)

Hours of Work:Up to 24 Hours per week

Initial location: Forest Heights Community Centre

Posting period:June 24, 2025 to July 1, 2025 (at 6:00pm)

Overview

The Office and Program Clerk is an integral part of our Community Centres at the City of Kitchener. Attending to the day-to-day operations of the centre, this role plays a key part in overall administration, front line customer service, rentals, program registration and facility bookings, along with a variety of other functions.

This successful applicant for this position should be able to draw upon exceptional customer service skills and to be a great team player. This individual must be comfortable working with sensitive populations (ex. precariously housed, those suffering from mental health and addiction issues, etc.).

Please note the applicant must be available to work a variety of shifts including evenings, weekends, daytime shifts and holidays.

Responsibilities

Customer Service:

• Contribute to a collaborative team approach to service delivery amongst community centre staff.
• Provide a consistent level of high-quality customer service, including responding to questions/concerns from the public and community partners, responding to inquiries about rentals and requests for refunds, taking payments and registrations, etc.
• Contribute to the work of the community centre staff team in supporting and executing Neighbourhood Association and other partner events and initiatives in the centre, on the centre property and in surrounding neighbourhoods.

Centre Administration:

• Attend to the day-to-day operations of the centre with emphasis on performing administrative duties, providing front-line customer service, supporting the rental, program

registration and facility booking processes, and providing administrative support to Neighbourhood Associations, other community partners and centre users.

• Contribute to a consistent level of care for the facility, including identifying facilities management, maintenance and/or security needs, ensuring maintenance of outdoor spaces (e.g. spot cleaning or shovel snow, salt entrance), and monitoring and addressing patron behaviour issues when required.
• Participate in the production of consumer publications (e.g. Active Kitchener, Community Centre newsletter).

Program Registration & Facility Bookings:

• Perform a wide variety of duties related to the program registration and facility booking process
• Perform a wide variety of duties related to the rental process including (but not limited to) responding to inquiries, screening applicants, providing tours, reviewing terms with patrons, accepting/processing payments, making tentative bookings, coordinating and prioritizing room booking schedules, coordinating licenses, insurance and security, and preparing and processing contracts.
• Coordinate setup and equipment needs for facility rentals with Customer Service Attendants.
• Performs other related duties as assigned.

Requirements

• Minimum high school diploma.
• Minimum one year of related experience.
• Able to work flexible hours including daytime, evening, weekends, late nights and holidays, depending on the needs of the centre.
• Ability to support and project values compatible with the organization.
• Able to demonstrate excellent organizational skills with an ability to manage multiple tasks and deadlines and a proven ability to work independently.
• Demonstrated experience and ability to work closely with volunteers, youth, neighbourhood associations, partners, and the public in a diverse community setting.
• Demonstrate excellent interpersonal, communication (written and oral), customer service, and behaviour management skills.
• Demonstrated strong analytical and problem-solving skills.
• Experience in performing administrative functions and the ability to work effectively in and foster a team environment while applying a strong analytical approach to a variety of situations.
• Demonstrated proficiency in the use of personal computers using Microsoft office applications.
• Demonstrated skills and experience in handling cash, and processing payments.
• Valid CPR Level “C” and Emergency First Aid Certificate, or willing to obtain.
• Experience working with diverse cultural background and/or the ability to speak a language in addition to English would be considered an asset.
• Reliable with a good attitude and employment record.

Department/Division:Community Services, Neighbourhood Programs and Services

Group:Non-Union/Management

Competition Number: 2025-217

Job Code: 0474

Number of positions: 1

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