Office Administrator sample reception

Eurofins; Ottawa; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading international life sciences company in Ottawa is seeking an Office Administrator to manage front-office operations and provide excellent client service. The successful candidate will handle client interactions, manage sample processing, and maintain financial records. Ideal candidates have strong organizational skills and experience in customer service. This full-time role offers a dynamic work environment.

Qualifications

• Previous experience in an admin or customer service role is a plus.
• Ability to handle confidential information with discretion.
• Strong multitasking skills required.

Responsibilities

• Greet clients and visitors in a professional manner.
• Accept and process client payments accurately.
• Assist with receiving and logging samples.

Skills

Strong organizational skills

Excellent communication skills

Proficient in Microsoft Office

Education

High school diploma or equivalent

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 58,000 staff across a network of more than 1,000 independent companies in over 54 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2024, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Under the supervision of the Client Services Manager, this position is responsible for ensuring smooth front-office operations, supporting laboratory logistics, and providing excellent service to clients. The ideal candidate will be organized, proactive, and comfortable working in a fast-paced scientific environment.

• Client interactions + front desk

Greet clients and visitors in a professional and friendly manner.

Receive sample submissions, sign paperwork, and provide bottle orders.

Payment processing

Accept and process client payments (cash / card / cheque)

Issue receipts and maintain accurate financial records.

Sample management

Assist with receiving and login samples

Managing the sorting of samples.

Ensure proper labeling and documentation of all incoming samples.

Bottle order production

Prepare and assemble bottle orders for clients based on testing requirements.

Maintain inventory and order as needed.

Collections Coordinator

Organize and schedule payment collections with clients by phone and email.

Track and follow up on outstanding accounts.

Qualifications

High school diploma or equivalent post-secondary education in administration or environmental sciences is a plus.

Previous experience in an admin or customer service role, preferably in a laboratory or technical setting, is a plus.

Strong organizational and multitasking skills.

Proficient in Microsoft Office suite and basic data entry systems.

Excellent communication and interpersonal skills.

Ability to handle confidential information with discretion.

Additional Information

Job Location: Ottawa, Ontario.

Job Type: Contract / Full-time (37.5 paid hours per week).

Seniority level

Associate

Employment type

Full-time

Job function

Science

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