Office Administrator (Permanent, Full-Time, 35 hours)

1155jobs; Golden Horseshoe; On-site; CAD 40,000 - 57,000; Full time

Job summary

Catholic Family Services of Peel-Dufferin is seeking an Office Administrator in Brampton, ON. This dynamic role includes reception and program support, responding to visitors and clients. The ideal candidate will have a college diploma, strong communication skills, and a client-service orientation. Join a team committed to community service with competitive benefits.

Benefits

Comprehensive benefits package

Professional development opportunities

Generous leave provisions

Work life balance

Free parking

Qualifications

• Minimum 2 years of office-related experience required.
• Strong communication skills needed.
• Experience with office methods and procedures.

Responsibilities

• Greet visitors and manage phone calls professionally.
• Assist clients with registrations and appointment bookings.
• Provide administrative support, including document management.

Skills

Communication

Organizational skills

Client-service orientation

Education

College diploma in related discipline

Tools

MS Office Suite

Job description

Catholic Family Services of Peel-Dufferin (CFSPD) is a dynamic, growing family service agency serving all areas of Peel and Dufferin. CFSPD is committed to providing a positive work environment for its employees and excellent services to its clients.

Are you looking to join a dynamic team making a difference in the community? We want to hear from you!

Why work with us?

At CFSPD, we believe in the value of community, compassion, and integrity. Join our dedicated team and contribute to meaningful initiatives that support families and individuals in need. We offer a comprehensive benefits package (pension plan, extended health, dental & insurance benefits), professional development opportunities, and generous leave provisions. Our organization also provides work life balance and free parking!

Position Summary:

This dynamic role blends reception responsibilities with essential program support, creating an opportunity to contribute to a fast-paced, collaborative office environment. As the first point of contact for visitors and clients, you will provide exceptional customer service, manage phone calls, and warmly greet guests in a professional manner. Additionally, you will assist with administrative tasks, support various agency programs, and help ensure the smooth operation of office activities. Fluency in Punjabi and/or Hindi is required.

The Office Administrator will report directly to the Manager of Operations. This full-time position is based in Brampton, ON, and requires in-person attendance.

Responsibilities:

Reception:

• Greet visitors, determine their needs, and direct them to the appropriate staff.
• Answer calls, assess their purpose, and forward as needed.
• Ensure the reception area is tidy and monitor materials (e.g., magazines, TV clips).
• Assist with client fee collection and maintain records.
• Manage incoming and outgoing mail/packages.
• Provide reception coverage at satellite offices as needed.
• Train and support volunteers in reception duties.

Administrative Support to Clients & Contacts:

• Assist clients with online registration and appointment bookings.
• Respond to inquiries and connect clients to relevant staff.
• Process referrals and confirm enrollment status with referring agencies.
• Create and maintain client files.
• Support the Connect Clinic with registrations and evaluations.
• Assist with client databases and backup program administrators.
• Perform general tasks: photocopying, scanning, filing, mailing, etc.
• Manage petty cash, transit fares, incentive cards, and tablets.
• Assist with fee payments, banking deposits, and cheque requisitions.
• Provide administrative support to management.
• Set up AV equipment for meetings.
• Assist with maintaining an orderly and welcoming office environment.
• Participate in agency fundraising activities as deemed appropriate and necessary by Senior Management.
• Attend required agency activities and meetings.
• Perform other duties as assigned.

Qualifications:

• College diploma in related discipline or equivalent experience.
• Must possess 2 + years of office related experience.
• Strong communication skills, ability to deal tactfully with employees, visitors and customers.
• Working knowledge pertaining to modern office methods and procedures, equipment and filing systems.
• Exceptional organizational skills with ability to meet deadlines and manage multiple priorities.
• Enthusiastic, warm and friendly personality, with a demonstrated client-service orientation.
• Ability to de-escalate conflict and support clients experiencing challenging situations
• Independent and self-directed with the capability to operate with minimal direct supervision.
• Detail oriented with ability to check documents for accuracy.
• Excellent computer skills in MS Office Suite and database applications.
• A satisfactory Vulnerable Sector Criminal Records check.

How to apply:

Interested candidates are invited to submit a resume and cover letter detailing their qualifications and interest in the position to [e-mail] . The posting will remain open until filled.

We will make reasonable accommodations to enable applicants with disabilities to participate in the recruitment process upon request to [e-mail]

Catholic Family Services of Peel-Dufferin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our employees.

We thank all applicants for their interest in Catholic Family Services of Peel-Dufferin. We will only contact those selected for consideration.