Office Administrator (Part-Time) - Vancouver (A25)

Trail Appliances Ltd; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Administrator to join their dynamic team. In this role, you'll be the first point of contact for customers, providing exceptional service and support while managing administrative tasks. Your skills in customer relations, attention to detail, and proficiency in computer applications will be essential in creating a positive shopping experience. This position offers a vibrant showroom environment, opportunities for career progression, and a range of employee perks. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect opportunity for you.

Benefits

Bezahlte Freizeit

Mitarbeiterrabatte

Mitarbeiteranerkennungsprogramm

Fitnessstudio-Mitgliedschaft Rabatt

Karriereentwicklungsangebote

Unternehmensveranstaltungen

Qualifications

• Mindestens 40 WPM Tippgeschwindigkeit.
• Starke Aufmerksamkeit für Details und Prozessorientierung.

Responsibilities

• Bereitstellung außergewöhnlicher Dienstleistungen für Kunden.
• Bearbeitung eingehender Anrufe und Anfragen.
• Unterstützung der administrativen Aufgaben zur Unterstützung des Geschäftsbetriebs.

Skills

Kundenservice

Datenverarbeitung

Microsoft Office

Teamarbeit

Kommunikationsfähigkeiten

Education

Erfahrung im Kundenservice

Erfahrung in administrativen Rollen

Tools

Computeranwendungen

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything we need to inspire our customers. Except you.

As an Administrator, you will work closely with customers and showroom teams, with responsibilities split equally between customer-facing interactions and administrative tasks.

The Administrator will support customers with inquiries via phone or in person. The role requires typing at least 40 wpm, strong attention to detail for collecting payments, and being process-driven with proficiency in computer applications. Excellent written and spoken communication skills are essential.

Compensation: $22.95/hour

Schedule: Saturdays 9:30am-6pm, Sundays 10:30am-5pm (additional shifts may be required)

As an Office Administrator, your responsibilities include:

• Providing exceptional service to all customers and being approachable as their first point of contact.
• Handling incoming calls and inquiries.
• Assisting with administrative duties to support store operations.
• Collaborating with the Sales and Customer Support Teams to deliver timely service.
• Finding creative ways to personalize each customer's experience.
• Building rapport and strong relationships with customers.
• Working effectively both independently and as part of a team.

We hope you are passionate about:

• Customer Service – Creating great rapport with customers.
• Teamwork – Collaborating effectively with others.
• Thriving in a fast-paced environment.

The experience we value:

• Experience in administrative or customer service roles.
• Fast and accurate data entry skills with multitasking ability.
• Managing customer conflicts and escalations.
• Proficiency in Microsoft Office.
• Must be able to work weekends.

Bonus Points:

• Energy, enthusiasm, and positivity.
• Willingness to work additional hours as needed.

Why join Trail:

• Showroom environment
• Paid time off
• Generous employee discounts
• Employee Recognition Program
• Gym membership discount
• Career progression opportunities
• Company events

$22.95 per hour

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?