Office Administrator (Part-Time) - Vancouver (725)

Trail Appliances; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading independent appliance retailer is seeking an Administrator to provide exceptional customer service and handle administrative tasks. The ideal candidate will work both independently and as part of a team, ensuring customer inquiries are managed effectively. Experience in customer service and administrative roles is preferred, along with proficiency in Microsoft Office. Opportunities for career progression and employee discounts are offered.

Benefits

Paid time off

Generous employee discounts

Employee Recognition Program

Gym membership discount

Career progression opportunities

Company events

Qualifications

• Experience in administrative or customer service roles.
• Fast, accurate data entry and multitasking skills.
• Experience managing customer conflicts and escalations.
• Availability to work weekends.

Responsibilities

• Provide exceptional customer service as the first point of contact.
• Handle incoming calls and inquiries.
• Assist with administrative duties to support store operations.
• Collaborate with Sales and Customer Support teams.
• Find creative ways to personalize each customer’s experience.

Skills

Exceptional customer service

Data entry

Communication skills

Teamwork

Tools

Microsoft Office

Job description

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

• Integrity – We do what’s right, even when no one is looking.
• Improvement – We do it well. Then we do it better.
• Caring – We put ourselves in others’ shoes.
• Authenticity – We like people, not pretense.
• Determination – We kick down walls.

As an Administrator, you will work closely with customers and showroom teams. This role is 50% customer-facing and 50% administrative. You will support customers via phone or in person, handling inquiries, collecting payments, and ensuring details are accurate. The successful candidate must be process-driven, detail-oriented, and comfortable with computer applications. Excellent communication skills, both written and spoken, are essential.

Compensation: $
Schedule: Saturdays 9:30 am - 6 pm, Sundays 10:30 am - 5 pm

As an Office Administrator, you will:

• Provide exceptional customer service as the first point of contact.
• Handle incoming calls and inquiries.
• Assist with administrative duties to support store operations.
• Collaborate with Sales and Customer Support teams for timely service.
• Find creative ways to personalize each customer’s experience.
• Build strong relationships and rapport with customers.
• Work well both independently and as part of a team.

We hope you are passionate about:

• Customer Service – creating great rapport with customers.
• Teamwork – collaborating effectively with others.
• Thriving in a fast-paced environment.

The experience we like to see:

• Experience in administrative or customer service roles.
• Fast, accurate data entry and multi-tasking skills.
• Experience managing customer conflicts and escalations.
• Proficiency in Microsoft Office.
• Availability to work weekends.

Bonus Points:

• Energy, enthusiasm, and positivity.
• Willingness to work additional hours as needed.

Why join Trail:

• Showroom environment.
• Paid time off.
• Generous employee discounts.
• Employee Recognition Program.
• Gym membership discount.
• Career progression opportunities.
• Company events.

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?